Onenote sync issue error E000283C

Anonymous
2020-04-20T01:44:48+00:00

Hi,

I am continually having sync issues between my 2 Windows 10 computer and mt ipad using Onenote. This has been working fine until last night. The iPad contains the latest changes to one particular notebook and when I try to sync shows an error message " Onenote can't sync your notes at the moment. We'll keep trying' with a code E000283C. Both Windows 10 apps show that the notebook is saved offline and that the computer doesn't appear connected to the internet. Well they ARE connected to the internet and when I try to access the notebooks online they are very slow to load up but eventually get there.

 I have checked the service status page with no faults showing and my onedrive syncs fine so I am assuming that the Microsoft service is at fault here. I have read elsewhere not to log out of the account if there are changes pending as they will be lost but I need to get this resolved.

Regards

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-04-22T22:39:31+00:00

    The Windows 10 OneNote Desktop Client now appears to be connecting to the internet / teams / sharepoint storage location. It is no longer stuck in the 'Saved Offline (error)' state.

    I'm guessing Microsoft have done something to improve either the OneNote Education tenancy functionality, or the connections / infrastructure / resources where our Sharepoint Data is stored at rest in Australia, or our Teams data is stored at rest in "Asia Pacific".

    I've not noticed any new or historic M365 Health incidents / acknowledgements posted overnight - it would be helpful to have some acknowledgement / post incident report from Microsoft (especially when we've still got a Premier Support Case open and the assigned MS Associated engineer / team is debating whether they should escalate our reported issue to the MS Product Development Team.

    Confirmed also, both WEB and macOS App 'appear' to by sync'ing. I was on the phone with Tech Support last night and the Techo went off to do something. Fell asleep waiting and he terminated the chat session, fair enough, but it was a long wait.

    Good to see 'something' is happening.

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  2. Anonymous
    2020-04-22T22:25:03+00:00

    Similar to Steves999, the symptoms I reported above have changed / improved overnight (its now 8:08am GMT+10)) in Australia.

    In the OneNote web client, the Notebooks sections / pages are now opening after a relatively short delay. The endless spinning wheel, apparent over the last 3 days appears to have disappeared, and the pages are now rendered.

    However, the saving of changes in some Notebooks is either slow, or doesn't appear to happen / complete (in the web browser client). 

    It seems like there has been a dramatic improvement overnight but it still seems like there are insufficient resources to process the load (reads are ok, but write or update functions are noticeably slow /  not completing). Perhaps those that are not completing are now corrupt???

    The Windows 10 OneNote Desktop Client now appears to be connecting to the internet / teams / sharepoint storage location. It is no longer stuck in the 'Saved Offline (error)' state.

    I'm guessing Microsoft have done something to improve either the OneNote Education tenancy functionality, or the connections / infrastructure / resources where our Sharepoint Data is stored at rest in Australia, or our Teams data is stored at rest in "Asia Pacific".

    I've not noticed any new or historic M365 Health incidents / acknowledgements posted overnight - it would be helpful to have some acknowledgement / post incident report from Microsoft (especially when we've still got a Premier Support Case open and the assigned MS Associated engineer / team is debating whether they should escalate our reported issue to the MS Product Development Team.

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  3. Anonymous
    2020-04-22T21:27:50+00:00

    Same here. Lets see if it lasts the day this time.

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  4. Anonymous
    2020-04-22T20:46:23+00:00

    As of 8.30 this morning (NZ) my issue (ipad pro sync) seems to be resolved.  I'll update with any issues if they come up.

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  5. Anonymous
    2020-04-22T08:16:41+00:00

    Our Australian based M365 Education tenancy appears to be experiencing the same issue. Prior to Monday 20th April (GMT +10), our users were reporting sync issues with individual pages of some OneNote Collaboration Notebooks for their MS Team Channels. These appeared to be in the Education Specific "Class Notebooks" and "Staff Notebooks. We raised a MS premier support case for this.

    When the MS Premier Support Troubleshooting began, perhaps coincidentally, we appeared to be affected by a separate MS incident "SP209832 -   Delays or problems loading SharePoint Online sites" (Start time: April 20, 2020 8:40 AM, End time: April 20, 2020 12:25 PM). This was evident in the OneNote web client displaying http 502 errors.

    After SP209832 was resolved, the web client appeared to be able to connect to the Teams (Sharepoint Online) hosted OneNote notebook(s). We were able to open the first section / page of the notebooks. However, when we attempted to open additional Notebook pages, the section / page navigation bar displayed a rotating circle. Attempting to open further sections, resulted in more rotating circles. The pages never opened (even when left for hours). The same symptom appeared when we opened other notebooks associated with MS Team sites.

    We captured this behaviour with Fiddler and appended to the MS Premier Support Case.

    The symptoms in the OneNote web client above appear to be the same using both the Chromium Edge Browser (Version 81.0.416.58 (Official build) (64-bit)) AND Internet Explorer 11 (Version 11.778.18362.0 Update versions 11.0.185 (KB4550905 Product ID 00150-20000-00003-AA459)

    Like others in this thread, our Windows 10 OneNote Desktop Version (16001.12624.20042.0.) displays the status in the top right hand side of the client window “Saved offline (error)” – as per the next screenshot (before and after attempting to sync the notebook). Initiating the "sync the notebook" action does not appear to generate any fiddler visible network interaction.

    For our Education tenancy, our Sharepoint Data is stored at rest in Australia. Our Teams data is stored at rest in "Asia Pacific"

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