Onenote sync issue error E000283C

Anonymous
2020-04-20T01:44:48+00:00

Hi,

I am continually having sync issues between my 2 Windows 10 computer and mt ipad using Onenote. This has been working fine until last night. The iPad contains the latest changes to one particular notebook and when I try to sync shows an error message " Onenote can't sync your notes at the moment. We'll keep trying' with a code E000283C. Both Windows 10 apps show that the notebook is saved offline and that the computer doesn't appear connected to the internet. Well they ARE connected to the internet and when I try to access the notebooks online they are very slow to load up but eventually get there.

 I have checked the service status page with no faults showing and my onedrive syncs fine so I am assuming that the Microsoft service is at fault here. I have read elsewhere not to log out of the account if there are changes pending as they will be lost but I need to get this resolved.

Regards

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-04-23T04:48:40+00:00

    I've received advice from our a Microsoft Account Manager - Education Sector at Microsoft (Australia) which in part says:

    "Ahead of students coming back to school after the Easter break, we had been working to put appropriate solutions in place to mitigate any issues that could arise from the anticipated increase in demand of our services for remote learning.

    However, as schools returned in Queensland today and Victoria last week we have been made aware of  SharePoint Online and OneNote Class Notebook experience issues. 

    We want to assure you that our most senior engineers and support teams are working with our impacted customers, to help resolve these issues. In addition, our executive engineering leadership is directly involved in tracking and guiding our response."

    My suggestion, for any Australian / New Zealand Education Customers, would be to ensure your own internal technical support teams are aware of the OneNote issues you are experiencing, and encourage them to reach out to their Microsoft Education Account Manager, Microsoft Education Specialists, or Microsoft Technical Account Managers to ensure that your own issues are registered and eventually resolved as Microsoft adds additional resources and load balancing to cope with the rapid uptake due to the Corona Virus lead remote learning.

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  2. Anonymous
    2020-04-23T04:30:33+00:00

    We've experienced the same drop in performance / connectivity availability as Stargamer at 11:20an (NZST).

    The Windows 10 OneNote Desktop client was syncing reasonably well at 8am (GMT +10) in Sydney Aust. But from at least  12:30pm (GMT+10) we're seeing the  "Saved offline (error)" and corresponding htttp 500 errors in a corresponding fiddler trace to: https://[tennantdomainname].sharepoint.com/sites/[MS Team Name]

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  3. Anonymous
    2020-04-23T01:14:33+00:00

    Sync appears to be working on Mac as of 23 Apr 11:14 +10

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  4. Anonymous
    2020-04-23T00:53:54+00:00

    Working again as of 12:50pm (NZST). Lets hope it stays that way for the rest of my lessons.3

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  5. Anonymous
    2020-04-23T00:48:51+00:00

    Same issue in Brisbane Qld AU with OneNote app on one Win 10 machine.  Second Win 10 machine seems OK but sometimes giving different error codes for short times.

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