Powerpoint 2016 - Inking tool appears to work but doesn't Mark up

Anonymous
2020-08-24T12:51:42+00:00

Hi all,

Wondering if anyone knows what might be wrong.  When using the Inking tool in Powerpoint 2016 the teacher I'm helping can start the inking tool, pick a colour and thinkness of the writing point but there is no Markup when he tries to draw on either his tablet or mouse.

He tried:

  1. reinstalling Office 2016
  2. Makign sure all Office updates were complete
  3. Office 2010 Powerpoint works fine
  4. Google doesn't appear to have any suggestions on this one :-(

Any idears?

Thanks,

Randy

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-08-04T18:03:56+00:00

    Sorry for the delay in response. We were able to pin down the problem but needed some time to evaluate the options of how to address it. We just rolled out a solution yesterday. If folks can attempt to restart Office, inking in PowerPoint 2016 should now be working.

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  2. Anonymous
    2021-08-04T18:48:29+00:00

    Hi Jessica

    In my computers (Windows 10 Pro 64 bit + Office 2016 32 bit) the problem is solved after the latest updates (today). It works now. Thanks.

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  3. Anonymous
    2021-08-04T18:55:38+00:00

    Thank you for this Jessica! Any idea when the issue in Word will be fixed? I was hopeful they were the same issue, but inking in PowerPoint now works, and Word does not.

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  4. Anonymous
    2021-08-04T22:33:12+00:00

    Hi KML_709

    In my case, digital ink in Word, Excel and Powerpoint works well now. I never had any problem with digital ink in Word or Excel, just in PowerPoint. Try to install all Windows updates and Office updates. Some updates need your permission to be installed.

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  5. Anonymous
    2021-08-05T07:40:20+00:00

    I have updated the Office program and finally the ink works again.
    I lost lots of time in adjusting my presentations for the past six months, but anyway, thanks for having been aware of the problem and worked to fix it.

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