Powerpoint 2016 - Inking tool appears to work but doesn't Mark up

Anonymous
2020-08-24T12:51:42+00:00

Hi all,

Wondering if anyone knows what might be wrong.  When using the Inking tool in Powerpoint 2016 the teacher I'm helping can start the inking tool, pick a colour and thinkness of the writing point but there is no Markup when he tries to draw on either his tablet or mouse.

He tried:

  1. reinstalling Office 2016
  2. Makign sure all Office updates were complete
  3. Office 2010 Powerpoint works fine
  4. Google doesn't appear to have any suggestions on this one :-(

Any idears?

Thanks,

Randy

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-07-16T09:26:34+00:00

    I'm having the same problem. Started for me in June 2021 and seemed to coincide w Windows update. I have spent many many many hours w Microsoft/Office support trying to resolve this problem. Tech support uninstalled Windows update - no change in problem. Microsoft/Office Tier 2 support remoted into my computer, did a complete removal of all registry files and uninstall of Office 2016, downloaded disc image to reinstall (that took over 12 hours to upload!), and did clean reinstall. Problem resolved for 1 day but then back to not working again. VERY frustrating!

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  2. Anonymous
    2021-07-16T09:21:57+00:00

    I'm having the same problem with 2016 PowerPoint. Moving files to online version is not a good solution for me as all my docs are stored in another cloud based program and any changes made need to be manually moved back into that program. I spent hours with Microsoft Tier 2 support uninstalling and reinstalling Office 2016. The problem resolved for 1 day but then back to not working again. VERY frustrating.

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  3. Anonymous
    2021-07-09T01:45:43+00:00

    In Word, select 'ink comment' and check if pen writes in the comment box. 

    Then go to pen selection and try to ink as you'd expect.

    Mine works when i initialise it his way - seems like a bug.

    THANK YOU! This is the only thing that resolved the issue for me. I wasted an hour at work trying to figure out how to sign my Word document with my Surface Pro 6 Stylus Pen.

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  4. Anonymous
    2021-05-17T07:08:58+00:00

    I haven't been able to trick that into working at all, same as Publisher - Excel works as it should though.

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  5. Anonymous
    2021-05-17T06:57:20+00:00

    I have this issue also, but try this:

    In Word, select 'ink comment' and check if pen writes in the comment box. 

    Then go to pen selection and try to ink as you'd expect.

    Mine works when i initialise it his way - seems like a bug.

    Thank you works great for word-what about powerpoint?

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    2 people found this answer helpful.
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