Powerpoint 2016 - Inking tool appears to work but doesn't Mark up

Anonymous
2020-08-24T12:51:42+00:00

Hi all,

Wondering if anyone knows what might be wrong.  When using the Inking tool in Powerpoint 2016 the teacher I'm helping can start the inking tool, pick a colour and thinkness of the writing point but there is no Markup when he tries to draw on either his tablet or mouse.

He tried:

  1. reinstalling Office 2016
  2. Makign sure all Office updates were complete
  3. Office 2010 Powerpoint works fine
  4. Google doesn't appear to have any suggestions on this one :-(

Any idears?

Thanks,

Randy

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2021-08-04T18:48:29+00:00

    Hi Jessica

    In my computers (Windows 10 Pro 64 bit + Office 2016 32 bit) the problem is solved after the latest updates (today). It works now. Thanks.

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  2. Anonymous
    2021-08-04T18:03:56+00:00

    Sorry for the delay in response. We were able to pin down the problem but needed some time to evaluate the options of how to address it. We just rolled out a solution yesterday. If folks can attempt to restart Office, inking in PowerPoint 2016 should now be working.

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  3. Anonymous
    2021-08-04T17:55:16+00:00

    Finally, digital ink started to work in PowerPoint 2016, in edit mode, with the latest Microsoft Windows 10/Office 2016 updates.

    Problem solved!

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  4. Anonymous
    2021-08-03T13:12:59+00:00

    Thank you, joaoluis, for posting this temporary solution.

    You're welcome, CG2021CG.

    In my case, unfortunately I can't apply this solution, because build 16.0.13628.20274 prevents Microsoft Word from editing files shared with multiple users in Microsoft Teams. This issue is fixed with later updates, but that means PowerPoint 2016 problem with digital ink comes back.

    I hope a lot of people will send feedback to Microsoft so they will be aware of this problem with PowerPoint 2016 and digital ink and fix it.

    Regards

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  5. Anonymous
    2021-08-03T09:52:26+00:00

    i have the same problem. With words ,there is no problem writng. it's only with power point.

    i find it very strange that microsoft support cant help to solve it. its very disappointing as i do my teaching online.

    can anyone help,pls. I have tried uninstalling and reinstalling microsoft 365 but it still doesnt work

    I recommend you try the solution suggested above by joaoluis-203. Not a permanent fix as can't take advantage of regular Office updates, but I again am able to use the ink/writing feature in PowerPoint consistently, more than a week after rolling back to the earlier build.

    Good luck!

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