Powerpoint 2016 - Inking tool appears to work but doesn't Mark up

Hi KMH_709

Jessica and I are on the same team here in Office. We're sorry that Word wasn't fixed along with PowerPoint and Excel. Since receiving your message, we were able to diagnose and fix the issue specific to Word. Once the August Office updates are available, installing them should resolve the issue for you.

-Jesse

I have updated the Office program and finally the ink works again.
I lost lots of time in adjusting my presentations for the past six months, but anyway, thanks for having been aware of the problem and worked to fix it.

I agree... Good to have ink working again but I spent hours and hours and hours across 3-4 months, trying to resolve this problem with Microsoft support... being transferred from one department to another, repeatedly told I had the wrong department, told my version of Office was not valid because it didn't show up on my Microsoft account page (finally someone said it WOULD NOT ever show up on that page because it is a Retail product, not a subscription product), being advised to reinstall everything from Windows itself to Office, even though I had reinstalled Office via Microsoft support 2x already, waiting for promised call backs that never happened, and then being called out of the blue with no appointment scheduled with voice mail left telling me to "make myself available" as they would call back in 20 minutes; and countless hours spent modifying how I managed my presentations to work around the ink problem.

I am grateful that the problem is fixed but the path to get here was unnecessarily complex and frustrating.

I have updated the Office program and finally the ink works again.
I lost lots of time in adjusting my presentations for the past six months, but anyway, thanks for having been aware of the problem and worked to fix it.

Hi KML_709

In my case, digital ink in Word, Excel and Powerpoint works well now. I never had any problem with digital ink in Word or Excel, just in PowerPoint. Try to install all Windows updates and Office updates. Some updates need your permission to be installed.

Thank you for this Jessica! Any idea when the issue in Word will be fixed? I was hopeful they were the same issue, but inking in PowerPoint now works, and Word does not.