Hi everyone, Is anyone else experiencing this problem? I have a link to a video showing the issue here: https://www.youtube.com/watch?v=9VqyMS33GUQ&feature=youtu.be . This problem only happens when using my tablet's pen to draw, if I switch to mouse mode, it works fine. I also experience weird lag when using the pen, which you can briefly see in the video. I really enjoy using OneNote and I don't want to stop, however if I can't get rid of this bug I have no alternative but to find another program. Here are some things I have tried to fix the solution. Reinstallation. I have reinstalled the product, event completely removing it through powershell then reinstalling it by following some guides, the issue persists. Looking in settings. I have looked through the settings enabling and disabling multiple options to no avail. Starting a new page/notebook. I have tried starting a fresh page, and the problem still persists. Messing with tablet settings. I have messed with my wacom tablet's settings, recalibrating the touch pen and everything but nothing seems to work. The exact tablet I'm using is this: https://www.amazon.com/HUION-KAMVAS-Pro-Sensitivity-Bar-15-6inch/dp/B07S7BCTWW If anyone could point me to a solution I would be very grateful.

I too have been having this issue and only resolve is to reboot and it is just a band aid fix. I am using a homebrew gaming machine with lots of CPU\GPU\RAM\NVRAM performance. I use this tool for drawing half my work day so it is important and prefer the UWP over the desktop app. I factory reset about 4 weeks ago in hopes to resolve this and it did work for a while until a few days ago. Rebooted and was fine until today again. Memory leak in the code or what? Really wish they could resolve this. BTW: also tried another notebook and MS account and still the issue persists unless i reboot.

Of course I did. Why would I say that if it didn't work for me? I can factory reset mine because I just bought this laptop about two months ago and there's not a lot of files that needed to be backup. I think the reason why that happened to my OneNote is I copied and pasted a big drawing file to another section and as of now, I am not experiencing that problem. And btw, I do not work for Microsoft like you said "your consumers."

Have you actually tested this? I feel like the problem would show up once again after awhile since it seems to disappear and reappear randomly. I'm hesitant to factory reset my device unless I know for certain it will work and never break again haha. And I would have to disagree about a factory reset being a solution, that's quite drastic and should not be considered for your consumers. If Microsoft's program has a bug, they should probably fix it.

I'm having this same problem with OneNote for Windows 10 and a wacom tablet. Nearly two months and not even close to a solution? Not impressive, Microsoft. There is a solution but I think it might not be for everyone SOLUTION: Factory reset your device to fix OneNote Windows 10 app, but if you don't want to, OneNote Office 2016 still works perfectly fine.

I'm having this same problem with OneNote for Windows 10 and a wacom tablet. Nearly two months and not even close to a solution? Not impressive, Microsoft.

OneNote shows weird line when drawing (also lags when drawing) Huion Kamvas Pro

Anonymous

Hi everyone,

Is anyone else experiencing this problem? I have a link to a video showing the issue here: https://www.youtube.com/watch?v=9VqyMS33GUQ&feature=youtu.be .

This problem only happens when using my tablet's pen to draw, if I switch to mouse mode, it works fine. I also experience weird lag when using the pen, which you can briefly see in the video.

I really enjoy using OneNote and I don't want to stop, however if I can't get rid of this bug I have no alternative but to find another program. Here are some things I have tried to fix the solution.

Reinstallation. I have reinstalled the product, event completely removing it through powershell then reinstalling it by following some guides, the issue persists.
Looking in settings. I have looked through the settings enabling and disabling multiple options to no avail.
Starting a new page/notebook. I have tried starting a fresh page, and the problem still persists.
Messing with tablet settings. I have messed with my wacom tablet's settings, recalibrating the touch pen and everything but nothing seems to work.

The exact tablet I'm using is this: https://www.amazon.com/HUION-KAMVAS-Pro-Sensitivity-Bar-15-6inch/dp/B07S7BCTWW

If anyone could point me to a solution I would be very grateful.

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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48 answers

Anonymous

2020-10-09T19:35:55+00:00

I too have been having this issue and only resolve is to reboot and it is just a band aid fix. I am using a homebrew gaming machine with lots of CPU\GPU\RAM\NVRAM performance. I use this tool for drawing half my work day so it is important and prefer the UWP over the desktop app. I factory reset about 4 weeks ago in hopes to resolve this and it did work for a while until a few days ago. Rebooted and was fine until today again. Memory leak in the code or what? Really wish they could resolve this.

BTW: also tried another notebook and MS account and still the issue persists unless i reboot.
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Anonymous

2020-09-26T15:14:36+00:00

Of course I did. Why would I say that if it didn't work for me?

I can factory reset mine because I just bought this laptop about two months ago and there's not a lot of files that needed to be backup.

I think the reason why that happened to my OneNote is I copied and pasted a big drawing file to another section and as of now, I am not experiencing that problem.

And btw, I do not work for Microsoft like you said "your consumers."
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Anonymous

2020-09-26T14:55:14+00:00

Have you actually tested this? I feel like the problem would show up once again after awhile since it seems to disappear and reappear randomly. I'm hesitant to factory reset my device unless I know for certain it will work and never break again haha.

And I would have to disagree about a factory reset being a solution, that's quite drastic and should not be considered for your consumers. If Microsoft's program has a bug, they should probably fix it.
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Anonymous

2020-09-25T22:33:34+00:00

I'm having this same problem with OneNote for Windows 10 and a wacom tablet.

Nearly two months and not even close to a solution? Not impressive, Microsoft.

There is a solution but I think it might not be for everyone

SOLUTION: Factory reset your device to fix OneNote Windows 10 app, but if you don't want to, OneNote Office 2016 still works perfectly fine.
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1 person found this answer helpful.

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Anonymous

2020-09-25T22:24:30+00:00

I'm having this same problem with OneNote for Windows 10 and a wacom tablet.

Nearly two months and not even close to a solution? Not impressive, Microsoft.
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