Microsoft Office Click-to-Run (SxS) High CPU

Anonymous
2020-06-08T19:16:00+00:00

I am using Office Home & Student 2019 with Windows 10 Home. The June update was recently completed to Version 2005 Build 12827.20268.

After installing this update I noticed that Microsoft Office Click-to-Run (SxS) showed continuous 24% CPU utilization in the Task Manager. Power usage was shown as very high. This did not occur prior to the update. I have metered connection set in the network settings and discovered that the problem goes away if I turn off metered connection and restart the computer.

Does this sound like a bug in the latest update? I have Office 2013 on another computer and there is no problem on that system with metered connection set. I'd be interested if others have seen this problem or have any suggestions.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2020-06-25T00:39:40+00:00

Hi KenBell6 & Everybody else,

Just got latest update for my version of Office (Office 2016 ProPlus Retail - 32bit).  Found it on Current Preview Channel.  Downloaded it and rebooted my PC and CPU Usage is back to what it used to be.

Don't know if it's a permanent fix, hope it is, but it seems to be working fine so far, after 3 reboots (just to play it safe).  I have several Office apps open, and as you can see above it looks pretty good.  Good luck everyone, let me know if it worked for you.

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  1. Anonymous
    2020-06-18T20:54:41+00:00

    You can also open any office app. and there's a feedback link either above or below the options link.  There you can either choose a frown or smile and send them feedback, and I'm assuming that would relate to Office problems.  You can leave your email address as well, I don't know why, I've sent two emails regarding this problem so far, and haven't heard anything yet.

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  2. Anonymous
    2020-06-18T20:22:41+00:00

    I read in another thread that problems of this type should be reported to Microsoft using the Windows 10 Feedback Hub or the Feedback feature in any of the Office applications.

    Click on Start in Windows 10 and look for the Feedback Hub App. You can search for existing feedback using the search window at the top of the screen. Each search result can be viewed and comments can be added if desired. You can also generate a Feedback Hub link to share with others. My search on High CPU Click-to-Run resulted in many recent results.

    The Feedback Hub also lets you Report a Problem or Suggest a Feature.

    Let's hope that Microsoft has either fixed the problem or is working on it. It doesn't appear that this Answers Forum is a primary source of information for Microsoft.

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  4. Anonymous
    2020-06-18T09:35:13+00:00

    Thanks!

    I thought I needed to switch off the metered connection itself, not the flag. I tried, and it works. I guess I'll have to risk living limits-free on a metered connection for the time being.

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