Microsoft Office Click-to-Run (SxS) High CPU

Anonymous
2020-06-08T19:16:00+00:00

I am using Office Home & Student 2019 with Windows 10 Home. The June update was recently completed to Version 2005 Build 12827.20268.

After installing this update I noticed that Microsoft Office Click-to-Run (SxS) showed continuous 24% CPU utilization in the Task Manager. Power usage was shown as very high. This did not occur prior to the update. I have metered connection set in the network settings and discovered that the problem goes away if I turn off metered connection and restart the computer.

Does this sound like a bug in the latest update? I have Office 2013 on another computer and there is no problem on that system with metered connection set. I'd be interested if others have seen this problem or have any suggestions.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2020-06-25T00:39:40+00:00

Hi KenBell6 & Everybody else,

Just got latest update for my version of Office (Office 2016 ProPlus Retail - 32bit).  Found it on Current Preview Channel.  Downloaded it and rebooted my PC and CPU Usage is back to what it used to be.

Don't know if it's a permanent fix, hope it is, but it seems to be working fine so far, after 3 reboots (just to play it safe).  I have several Office apps open, and as you can see above it looks pretty good.  Good luck everyone, let me know if it worked for you.

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  1. Anonymous
    2020-07-01T12:50:12+00:00

    I have updated office 2019 today,(7/1/2020)

    and the problem was resolved.

    now the system is fine.

    verify to update the office.

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  2. Anonymous
    2020-06-30T22:29:06+00:00

    YES!! Word is finally working as it should.  Microsoft 365 Apps for Business, Version 2006 Build 13001.20266

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  3. Anonymous
    2020-06-29T21:50:50+00:00

    Two days in a row using Office with no problems.

    Definitively fixed.

    Thanks to whoever fixed the problem at Microsoft and to all the people giving help here!

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  4. Anonymous
    2020-06-28T20:34:18+00:00

    Updated to Version 2005 Build 12827.20470.

    For now, it seems the problem is gone.

    Metered connection back to ON, with no issues.

    If it stays this way for a couple of days I'll flag it as solved.

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