Microsoft Office Click-to-Run (SxS) High CPU

Anonymous

I am using Office Home & Student 2019 with Windows 10 Home. The June update was recently completed to Version 2005 Build 12827.20268.

After installing this update I noticed that Microsoft Office Click-to-Run (SxS) showed continuous 24% CPU utilization in the Task Manager. Power usage was shown as very high. This did not occur prior to the update. I have metered connection set in the network settings and discovered that the problem goes away if I turn off metered connection and restart the computer.

Does this sound like a bug in the latest update? I have Office 2013 on another computer and there is no problem on that system with metered connection set. I'd be interested if others have seen this problem or have any suggestions.

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Anonymous

Hi KenBell6 & Everybody else,

Just got latest update for my version of Office (Office 2016 ProPlus Retail - 32bit). Found it on Current Preview Channel. Downloaded it and rebooted my PC and CPU Usage is back to what it used to be.

Don't know if it's a permanent fix, hope it is, but it seems to be working fine so far, after 3 reboots (just to play it safe). I have several Office apps open, and as you can see above it looks pretty good. Good luck everyone, let me know if it worked for you.

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Anonymous

2020-06-22T09:56:54+00:00

after getting in touch with Microsoft Support today i was advised the following!
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Anonymous

2020-06-20T22:35:26+00:00

simply Turn-OFF the metered connection and restart your computer will solve this issue.

This damn right worked ! not sure what the thing is with metered connections, but i hope future builds fix this issue.

Is there any other workaround ?
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Anonymous

2020-06-17T16:36:08+00:00

Same issue, guys. Windows 10. Metered connection.

Been skipping this update for a while, then the annoying line in all apps finally got me updating to 2005.

All Office apps and Skype for Business started eating CPU, laptop screamed like a vacuum cleaner.

Removed all signs of Office and reinstalled it again today, then updated to the latest version - didn't help.

Finally - turning off the "metered" flag on my connection and then rebooting - helped.

At last I can run Office apps with my ears open.

Thanks for the advice.

And good luck in a further struggle to those who can't follow this.

Microsoft, hello? Are you gonna fix this after all?
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Anonymous

2020-06-16T18:26:53+00:00

Thanks all for sharing information on this problem. The post on Version 2006 13001.20144 is much appreciated and I'll look forward to trying it when it becomes available.

With the tremendous number of posts in these forums, you wonder how Microsoft learns of problems and prioritizes them. Telephone calls to support would be included.

If this problem only occurs with metered connections, then only a small to modest percentage of users might be affected.

It's also quite possible that some users have the problem and have not noticed it. My system ran fine with only Excel open for short periods of time. I bring up the task manager quite often and I just barely noticed a different sound from my desktop computer. That was undoubtedly the CPU fan running at a higher RPM.
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