Microsoft Office Click-to-Run (SxS) High CPU

Anonymous
2020-06-08T19:16:00+00:00

I am using Office Home & Student 2019 with Windows 10 Home. The June update was recently completed to Version 2005 Build 12827.20268.

After installing this update I noticed that Microsoft Office Click-to-Run (SxS) showed continuous 24% CPU utilization in the Task Manager. Power usage was shown as very high. This did not occur prior to the update. I have metered connection set in the network settings and discovered that the problem goes away if I turn off metered connection and restart the computer.

Does this sound like a bug in the latest update? I have Office 2013 on another computer and there is no problem on that system with metered connection set. I'd be interested if others have seen this problem or have any suggestions.

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2020-06-25T00:39:40+00:00

Hi KenBell6 & Everybody else,

Just got latest update for my version of Office (Office 2016 ProPlus Retail - 32bit).  Found it on Current Preview Channel.  Downloaded it and rebooted my PC and CPU Usage is back to what it used to be.

Don't know if it's a permanent fix, hope it is, but it seems to be working fine so far, after 3 reboots (just to play it safe).  I have several Office apps open, and as you can see above it looks pretty good.  Good luck everyone, let me know if it worked for you.

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  1. Anonymous
    2020-06-17T15:58:54+00:00

    Hi Elsie:

    Are you there?

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  2. Anonymous
    2020-06-17T04:30:56+00:00

    I'm in same boat as Vladimir.  It works, but I have to keep metered service turned on or risk going over my data limit.  If I could get Microsoft to quit downloading Windows 10 updates automatically, or during a specific time, 02:00 to 08:00, I could turn metered service off.  I could specify a particular time to download updates before Windows 10, but that's not an option now.

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  3. Anonymous
    2020-06-17T04:14:25+00:00

    How can I turn it off? A metered connection is all I have.

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  4. Anonymous
    2020-06-17T03:06:17+00:00

    Wow, it was that simple. Microsoft needs to test their updates on more realistic useage conditions...

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