stock data in excel 365 not refreshing

Anonymous
2020-09-16T16:38:55+00:00

Is anyone having problems with refreshing stock data in excel 360?

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2020-09-18T13:41:50+00:00

Thanks for your work on this problem Kaycee.

My system is refreshing as of 9:40am today.

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Anonymous
2020-09-18T17:55:18+00:00

Hello All, 

We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6 

If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing. 

We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon. 

Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution. 

Thank you, 

Kaycee

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  1. Anonymous
    2021-01-22T17:59:34+00:00

    Hi,

    I am experiencing a similar issue. Everything has been working fine until today and suddenly the TSX prices stopped updated, they are stuck on yesterday's close. The Nasdaq prices however are still updating with today's prices.

    I have now spent nearly two hours troubleshooting and with different support with Microsoft and am still yet to get a solution or even understand if this is happening to other people or just me specifically.

    Basically, I'm at step one with the tech support sending me to the forum section with no idea if my ticket will even be replied to or looked at....

    I'm just wondering if there is a known issue on January 22nd, 2021 with TSX stock data not updating for Microsoft 365 paid subscribers?

    If not where can I find some help to resolve this issue?

    Thanks

    EDIT: I see someone else is experiencing a similar issue... Is there an expected fix or even a known cause? When can we expect this issue to be resolved?

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  2. Anonymous
    2021-01-22T18:19:56+00:00

    Same issue here (Alberta) ...not updating with today's data...

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  3. Anonymous
    2021-01-22T18:25:04+00:00

    5 minutes after posting...started working again...not sure what issue was.

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