stock data in excel 365 not refreshing

Anonymous
2020-09-16T16:38:55+00:00

Is anyone having problems with refreshing stock data in excel 360?

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2020-09-18T13:41:50+00:00

Thanks for your work on this problem Kaycee.

My system is refreshing as of 9:40am today.

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Anonymous
2020-09-18T17:55:18+00:00

Hello All, 

We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6 

If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing. 

We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon. 

Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution. 

Thank you, 

Kaycee

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  1. Anonymous
    2020-09-17T09:08:04+00:00

    Stocks are stil not updating 17/9/2020?

    any workaround ?

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  2. Anonymous
    2020-09-17T08:16:44+00:00

    In the interim, I am using the "FastTrack Market Data" add-in which you can download from the Microsoft Office Add-ins ... steps: 

    • in Excel select "Insert" then select "Get Add-ins" the search for "FastTrack" 
    • from the "Home" tab on the far right of the ribbon click on the "FastTrack Market Data" icon
    • sign up for a free 2 week trial (no CC needed:)
    • update your queries with the new format ... many examples are provided

    One odd thing is that the add-in chokes on the SNOW symbol - coincidence??

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  3. Anonymous
    2020-09-17T08:03:18+00:00

    Same problem here. My stocks are currently all over the place and not reflecting my actual holdings value.

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