stock data in excel 365 not refreshing

Anonymous
2020-09-16T16:38:55+00:00

Is anyone having problems with refreshing stock data in excel 360?

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2020-09-18T13:41:50+00:00

Thanks for your work on this problem Kaycee.

My system is refreshing as of 9:40am today.

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Anonymous
2020-09-18T17:55:18+00:00

Hello All, 

We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6 

If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing. 

We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon. 

Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution. 

Thank you, 

Kaycee

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  1. Anonymous
    2020-09-17T19:10:41+00:00

    Prices still aren't updating.

    Denmark, macOS Catalina 10.15.3

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  2. Anonymous
    2020-09-17T19:08:41+00:00

    Hello Excel Customers, 

    I am a Program Manager with Excel working on the Stocks Rich Data Type. The service was alerted of this issue in the early hours of 9/16 and an investigation was immediately started. The service has found the issue and distributed a fix that is rolling out now. 

    We appreciate your patience in dealing with this service interruption. Please try to "Refresh" your data again. If the data does not appear to refresh, please reply to this comment with your general location (e.g. United States, Australia...) and your platform (e.g. Online, Mac, Windows). I will push for further investigation if we are not seeing this resolved on your side.

    Kaycee

    Thank you for working on this and for the update.  I tried just now (3PM US EDT, 9/17/20) and the refresh didn't appear to bring in current data.  I am running Excel Version 2008 (Microsoft 365 subscription) on a PC running Windows 10. version 2004.  I will try again later today and report if anything has changed.

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  3. Anonymous
    2020-09-17T19:04:18+00:00

    US windows --- refresh not working

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