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Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
Thank you for the update, MSFT. Much appreciate the detailed response and all of us who work with technology can relate to things like this. We will wait for the fix and in the meantime, will find manual workarounds.
Thanks! He says, after MANUALLY doing the same thing for 40+ stocks! Will definitely use your method until problem is fixed.
@All,
Thank you for reporting that you're still not able to refresh or get new data for Stocks. This was incredibly helpful. A little bit behind the curtain: This service failure is NOT caused by Refinitiv. This data disconnect happened with updates to a Microsoft backend service powered by Bing. Your reports helped us push back against the "fixed" messaging we connected with from Bing. It is indeed fixed for Bing/MSN Money, but the fix didn't help Excel. We understand that having an outage for this long is unacceptable for you.
Please be assured we are trying to get a solution and get Stocks refreshing again in Excel as soon as possible.
Excel is new at connected services like this and we've slipped up here. We will learn from this and create a better notification process and response mechanism. We know this hasn't been ideal.
Thanks for your patience, I will keep you updated as I learn more.