stock data in excel 365 not refreshing

Anonymous
2020-09-16T16:38:55+00:00

Is anyone having problems with refreshing stock data in excel 360?

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2020-09-18T13:41:50+00:00

Thanks for your work on this problem Kaycee.

My system is refreshing as of 9:40am today.

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Anonymous
2020-09-18T17:55:18+00:00

Hello All, 

We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6 

If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing. 

We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon. 

Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution. 

Thank you, 

Kaycee

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  1. Anonymous
    2021-05-02T17:30:16+00:00

    Hi Kaycee,

    I received a message today (4/30/2021) in MS Excel, when trying to refresh my stock data, which states "We refreshed some of your data, but couldn't refresh all of it, because we changed or removed it on our side. For the data we can no longer refresh, we've kept the most recent results."

    What changes has been made to the "Stocks" feature; what stock data was "changed or removed".

    Looking forward.

    Gary W

    Kaycee -- What is going on with the stock update feature?  If it is being downgraded please let me know as this is the most important feature and reason for me to subscribe to MS365.

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  2. Anonymous
    2021-05-02T17:25:02+00:00

    Kaycee -- I have a MS 365 subscription on Windows 10 and am getting EXCEL stale price data for the following Energy Transfer preferred issues:

    ETPRC

    ETPRD

    ETPRE

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  3. Anonymous
    2021-05-01T17:20:33+00:00

    Thanks. This appears to have solved the problem. Gary

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