This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
Stock data isn't refreshing again.
Hi -
When this thread first started, it was said :
>> We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution
My question is, IS there now a system to escalate issues ?
For example, Palantir just went public. Yet, it's ticker PLTR is not yet in the system that Microsoft Excel uses.
And if there is no system, how can we contact the company (who is the source) to rectify this ?
A lot of new issues are being floated on the public markets, including SPACs.
Which means lots of new tickers. But I find it very unpolished for a company like Microsoft to offer a product that is not UPDATED in real time.
Saying this with a very sincere tone, not anger. But can someone at Microsoft + your partner who provides the data please STEP UP to the plate so that people who rely on this data can trust that it will be updated in real time.
It is a global stock market. The data is no good 1 month late.
Kindly reply to this + let me/us know what is truly going on.
Excel 365 stock data "Market cap" reappeared and updated as of Oct 6 11:45am Hongkong time.