stock data in excel 365 not refreshing

Anonymous
2020-09-16T16:38:55+00:00

Is anyone having problems with refreshing stock data in excel 360?

Microsoft 365 and Office | Excel | For business | Windows

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Anonymous
2020-09-18T13:41:50+00:00

Thanks for your work on this problem Kaycee.

My system is refreshing as of 9:40am today.

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Anonymous
2020-09-18T17:55:18+00:00

Hello All, 

We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6 

If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing. 

We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon. 

Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution. 

Thank you, 

Kaycee

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  1. Anonymous
    2020-09-18T02:23:30+00:00

    Are you sure you've got the correct stock? When I put in ACI, Excel gave me ACI Worldwide (ACIW). I used the Data Selector to select Albertson's (ACI). I get the same price for ACI ($13.31) from both Yahoo Finance and Microsoft. ACIW is $26.61

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  2. Anonymous
    2020-09-18T02:13:52+00:00

    Seems to be working again.

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  3. Anonymous
    2020-09-18T01:54:18+00:00

    looks like it's loading through now, BUT are you also able to get them to fix the ticker for Albertson's ? 

    ticker:  ACI

    going foward, i would love to know how to connect with someone in an easy manner when things go wrong when it comes to Stocks in Excel.

    so many people, including myself, are upset, mainly because when you call Microsoft or Refinitiv, no one has any idea.

    i can't imagine collectively how many aggravating hours this chat board has spent because of this.

    and so :

    1.  can you fix the albertson's ticker ?

    2.  how do we report issues in an easier manner to people who actually know about this feature + can get someone to fix it ?

    thanks for your efforts in getting this working.

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