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Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
Is anyone having problems with refreshing stock data in excel 360?
Just my two pennies: Stock prices not updating for Canadian stocks and ETFs as well.
I've got the same problem for 3 days now. Have spoken to multiple people at Microsoft Support. They all try to troubleshoot my Mac or my Excel installation and can't seem to grasp the concept that the Stock Data feed is working as intended but the data itself is stale and not updating on their end. What's even worse is one of the techs I spoke to didn't even have Excel on his computer to try to emulate the problem I was having....quite amazing. Finally someone from MS Support got back to me and confirmed they know they have a problem and "to please try the Stock Data Feed service again in 24 hours" .....that was 36 hours ago! Useless
Hi -
Appreciate the note you wrote + your honesty.
On my end, this has been downright terrible.
This is actually the 2nd time this year this has happened. This incident being the most widespread + global, it seems.
Going forward, how can we directly get in touch with MSFT when there is an issue with stock prices ?
When I call MSFT or Refinitiv, no one has an answer.
There really should be an easy way to communicate issues.
For example, and this is minor, the stock price of Albertson's has never been correct since the company went public earlier this year.
When something like that goes wrong, I realize I am out of luck because there is no real time way to let you know. But there should be !
How can I easily get in touch ?
Thanks.