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Is anyone having problems with refreshing stock data in excel 360?
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Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
from the United States, just tried the refresh. No change (still dead).
Thank you Digici. That worked. Although I see this is end of day quotes and won't update real time as Refinitiv used to do. That correct?
Hello Excel Customers,
I am a Program Manager with Excel working on the Stocks Rich Data Type. The service was alerted of this issue in the early hours of 9/16 and an investigation was immediately started. The service has found the issue and distributed a fix that is rolling out now.
We appreciate your patience in dealing with this service interruption. Please try to "Refresh" your data again. If the data does not appear to refresh, please reply to this comment with your general location (e.g. United States, Australia...) and your platform (e.g. Online, Mac, Windows). I will push for further investigation if we are not seeing this resolved on your side.