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Is anyone having problems with refreshing stock data in excel 360?
A family of Microsoft spreadsheet software with tools for analyzing, charting, and communicating data
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Thanks for your work on this problem Kaycee.
My system is refreshing as of 9:40am today.
Hello All,
We believe we have corrected this issue and Stocks are refreshing again. Go to the Data tab in the Ribbon and select "Refresh All". You can verify an update occurred by observing the Last Trade Time field. Please note that depending on our agreement with the Exchange, some instruments will only provide new data after End of Day. See more about our data sources here: https://support.microsoft.com/office/about-the-stocks-financial-data-sources-98a03e23-37f6-4776-beea-c5a6c8e787e6
If you're still experiencing stale data after refreshing, please reply to me with your location, platform, and the ticker symbol/name of the financial instrument that you observe not refreshing.
We also hear your reports around the field "Market Cap" now being missing from the Stocks data. We are investigating this change and hope to have the field re-enabled soon.
Lastly, we apologize for the frustration you feel toward the Stocks data type. We are going to reflect on this outage and digest your feedback, and hope to come up with a system to train customer support how to escalate outages and a surface to alert Status toward resolution.
Thank you,
Kaycee
I am having the same issue as what is being described by others. It started on 9/15 with several stocks, continued into yesterday with the same stocks and then it completely stopped on all stocks yesterday afternoon and now into today. This feature is vital to my business, particularly now as the stock market is quite volatile. How about at least an update??????????????
Chitrahaas
Please forward to your bosses
That this problem has continued for over 36 hours with NO statement by Microsoft or Refinitiv that the problem is being worked on is beyond belief to me. Not only are we paying customers but there are free of charge alternatives that offer essentially zero downtime and just work.
The feedback method that you are suggesting appears to be a general suggestion box / gold star / demerit thing and not a normal service outage / bug reporting method.
In its efforts to keep up with the cool kids in Silicon Valley, Microsoft seems to think that it's ok to treat its paying customers with indifference or even contempt. We are not cult followers just happy to be able to experience your awesomeness. We are pissed-off real world people almost ready to bite the bullet and convert to Google docs or some pre-built cloud service. Once we're gone, we're gone for good Your move.
Can we have an update? i bought Microsoft 365 exactly for this reason. please report on the progress.