I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation: This issue happens only when I am drawing with my digital pen. Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup) When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button. If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too. This problem doesn't exist in OneNote 2016. The computer freezes about 15 minutes into working on it. I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2. Thank you!

Have you tried to enable the tablet mode on Windows? this is a workaround for me, but it's not a real solution. I need to use the pc on standard mode

Same issue with one note, Ryzen 7 4800H, 1660Ti, One note crashes a lot.

I have the same problem with my Lenovo Flex 5 AMD laptop. It would crash when I write with my digital pen on "MS whiteboard" or "One Note for Windows 10". I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again.

I have the exact same problem too! Whole computer just freezes up after about 10-15 minutes of using Whiteboard/Onenote for Windows 10 with my Wacom tablet. Only way to fix it is a hard reboot. Interestingly, doesn't happen with Onenote 2016 or any of my drawing programs (Clip Studio Paint). I also have an AMD Lenovo... the Ideapad 720s with Ryzen 5. Really hope they fix this soon as I really enjoy using Onenote and with online school this is my main method of notetaking/studying and I can't afford a new laptop right now.

I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again. It Is not just Ryzen. Also Surface Book 3 with Intel is affected. Mostly the issue is in the studio mode.

OneNote for Windows 10 freezes entire computer when drawing

Anonymous

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

This issue happens only when I am drawing with my digital pen.
Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
This problem doesn't exist in OneNote 2016.
The computer freezes about 15 minutes into working on it.
I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

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Anonymous

2021-02-26T18:06:32+00:00

Have you tried to enable the tablet mode on Windows?

this is a workaround for me, but it's not a real solution. I need to use the pc on standard mode
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Anonymous

2021-03-15T07:30:03+00:00

Same issue with one note, Ryzen 7 4800H, 1660Ti, One note crashes a lot.
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Anonymous

2021-04-02T12:56:04+00:00

I have the same problem with my Lenovo Flex 5 AMD laptop.

It would crash when I write with my digital pen on "MS whiteboard" or "One Note for Windows 10".

I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again.
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Anonymous

2021-04-02T14:10:01+00:00

I have the exact same problem too! Whole computer just freezes up after about 10-15 minutes of using Whiteboard/Onenote for Windows 10 with my Wacom tablet. Only way to fix it is a hard reboot. Interestingly, doesn't happen with Onenote 2016 or any of my drawing programs (Clip Studio Paint). I also have an AMD Lenovo... the Ideapad 720s with Ryzen 5. Really hope they fix this soon as I really enjoy using Onenote and with online school this is my main method of notetaking/studying and I can't afford a new laptop right now.
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Anonymous

2021-04-02T15:21:10+00:00

I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again.

It Is not just Ryzen. Also Surface Book 3 with Intel is affected. Mostly the issue is in the studio mode.
Was this answer helpful?

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