I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation: This issue happens only when I am drawing with my digital pen. Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup) When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button. If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too. This problem doesn't exist in OneNote 2016. The computer freezes about 15 minutes into working on it. I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2. Thank you!

SO i found a solution Graphic setting > Choose app preference : microsoft app > Onenote assign it as POWER SAVING MODE ________ It works for me.

Same issue here. my laptop is HP envy 360, cpu is ryzen 4700u. Maintaining not full screen and Changing graphic setting solutions didn't work to me. I think it may be compatibility issue between AMD processor and one note app. I hope it'll be fixed soon.

The same problem persists with Windows Whiteboard. And this seems to be a problem with laptops or PCs with AMD processors.

Hey, I'm using the Onenote app (not OneNote for windows 10). I have an Asus Zephyrus G14 laptop with 8 GB RAM and AMD Ryzen 5 4600HS processor. From what I have seen most people are having an issue while using the digital pad. I am having a different issue. I watch the recorded lectures on youtube while using Onenote in "Dock to Desktop" mode. And when I start typing something, the complete laptop freezes. The cursor disappears and I can do nothing but hard shut down. This problem started only yesterday (04 Jan 2021) and everything was fine before that. Please help if any solution comes up. Thank you.

Freezing problem when using MS Whiteboard and OneNote with digital pen (VIEKK A50). Strangely, I have used OneNote for 2 weeks and no freezing until today with no known Windows update lately. Machine: A15 R5 4600H, 8G RAM, GTX1650ti.

OneNote for Windows 10 freezes entire computer when drawing

Anonymous

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

This issue happens only when I am drawing with my digital pen.
Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
This problem doesn't exist in OneNote 2016.
The computer freezes about 15 minutes into working on it.
I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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73 answers

Anonymous

2020-12-21T17:10:12+00:00

SO i found a solution

Graphic setting > Choose app preference : microsoft app > Onenote

assign it as POWER SAVING MODE

________

It works for me.
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3 people found this answer helpful.

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Anonymous

2020-12-29T13:42:25+00:00

Same issue here. my laptop is HP envy 360, cpu is ryzen 4700u.

Maintaining not full screen and Changing graphic setting solutions didn't work to me.

I think it may be compatibility issue between AMD processor and one note app.

I hope it'll be fixed soon.
Was this answer helpful?

2 people found this answer helpful.

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Anonymous

2020-12-29T14:28:53+00:00

The same problem persists with Windows Whiteboard. And this seems to be a problem with laptops or PCs with AMD processors.
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Anonymous

2021-01-05T02:11:35+00:00

Hey, I'm using the Onenote app (not OneNote for windows 10). I have an Asus Zephyrus G14 laptop with 8 GB RAM and AMD Ryzen 5 4600HS processor. From what I have seen most people are having an issue while using the digital pad.

I am having a different issue. I watch the recorded lectures on youtube while using Onenote in "Dock to Desktop" mode. And when I start typing something, the complete laptop freezes. The cursor disappears and I can do nothing but hard shut down.

This problem started only yesterday (04 Jan 2021) and everything was fine before that.

Please help if any solution comes up.

Thank you.
Was this answer helpful?

0 comments No comments
Anonymous

2021-01-07T07:42:39+00:00

Freezing problem when using MS Whiteboard and OneNote with digital pen (VIEKK A50). Strangely, I have used OneNote for 2 weeks and no freezing until today with no known Windows update lately. Machine: A15 R5 4600H, 8G RAM, GTX1650ti.
Was this answer helpful?

0 comments No comments