OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-07-01T11:10:07+00:00

    Hello Clark,

    Thank you for your answer and I apologize for the late reply. I've tried your recommendations but the problem hasn't gone away; OneNote for Windows 10 still freezes.

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  2. Anonymous
    2020-07-01T21:04:25+00:00

    Hi lsha0730 & Kareemramd,

    Thanks for your updates and I am really sorry for the inconvenience the issue causes. After troubleshooting steps and narrow down information above. I think it could be a compatibility issue between the digital pen and OneNote for Windows 10. However, as we have limited resource to solve the issue directly, please kindly give feedback on the issue to the related team of OneNote for Win 10 with in app feedback. You may give feedback by click Three dots at top right of the app>Settings>Feedback. Appreciate your efforts and Understanding!

    As a workaround, you may work and use OneNote 2016. Apologize for the inconvenience again!

    Best Regards,

    Clark

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  3. Anonymous
    2020-07-16T09:07:26+00:00

    I am also saving the same issue

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  4. Anonymous
    2020-08-20T06:52:12+00:00

    Hi there,

    I am using the Wacom one tablet to make notes...

    the whole system hangs 

    the screen freezes, trackpad doesn't work, mouse doesn't work..

    and I have to restart manually..

    I tried using OneNote 2016 and OneNote for windows10.. both are getting hanged.

    I got a new laptop (Asus TUF A15 Ryzen 9 4900H GTX 1660Ti) yesterday and started having problem today while in class...

    Please advise... what maybe the problem?

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  5. Anonymous
    2020-09-15T18:19:24+00:00

    Same issue with brand new Lenovo IdeaPad Flex 5,  2in1 14 inch touch laptop/tablet with AMD Ryzen 7 and ADM Radeon Graphic Card.

    Freezes when OneNote used with Lenovo active pen and when attending a vidoe conference (class - I am a student). Please help to find a solution.  It is a big issue during COVID times (classes over internet)!

    Most of people reporting the issue have laptops with AMD hardware. Could this be the culprit?

    Anybody with the problem uses Intel chips???

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