OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-10-16T07:49:20+00:00

    THIS IS EXACTLY SAME PROBLEM THAT I HAVE ENCOUNTERED !

    EVERY TIME THIS HAPPENS WHOLE SYSTEM FREEZE

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  2. Anonymous
    2021-10-16T07:56:40+00:00

    I ALSO HAVE RYZEN 3550H FACING THIS ISSUE EVERY TIME SOO FRUSTATING

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  3. Anonymous
    2021-10-17T15:33:09+00:00

    I have the same problem. Tried all suggestions, but the problem does not go away. This is a big showstopper and needs immediate resolution. Thanks.

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