I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation: This issue happens only when I am drawing with my digital pen. Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup) When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button. If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too. This problem doesn't exist in OneNote 2016. The computer freezes about 15 minutes into working on it. I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2. Thank you!

I also have same issue on Surface Pro 7+

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation: This issue happens only when I am drawing with my digital pen. Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup) When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button. If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too. This problem doesn't exist in OneNote 2016. The computer freezes about 15 minutes into working on it. I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2. Thank you! Even i have the same issue. Laptop freezes while using microsoft whiteboard and onenote for windows 10. The audio runs in the background and after freezing it starts making a beeping sound and then i have to do a hard reset. Mine is a AMD laptop with ryzen 5 4600h and 8gb ram. I really want to use microsoft whiteboard because i like the functionality it provides. This thread has been open for an year now and still microsoft hasnt provided with any solution to this.

Hello Clark, I have the same issue but in my case, I use a regular mouse to draw and at one point, it freezes my computer and I'm unable to kill the task with task manager.

I have the same problem apparently as most here. Has anyone found a solution? I have an AMD Ryzen 5 3500 too and OneNote for W10 always crashes after a few minutes.

OneNote for Windows 10 freezes entire computer when drawing

Anonymous

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

This issue happens only when I am drawing with my digital pen.
Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
This problem doesn't exist in OneNote 2016.
The computer freezes about 15 minutes into working on it.
I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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73 answers

Anonymous

2021-08-18T21:35:23+00:00

I have the same issue.
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Anonymous

2021-08-27T12:51:07+00:00

I also have same issue on Surface Pro 7+
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Anonymous

2021-08-31T02:29:35+00:00
I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

This issue happens only when I am drawing with my digital pen.

Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)

When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.

If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.

This problem doesn't exist in OneNote 2016.

The computer freezes about 15 minutes into working on it.

I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!
Even i have the same issue. Laptop freezes while using microsoft whiteboard and onenote for windows 10. The audio runs in the background and after freezing it starts making a beeping sound and then i have to do a hard reset. Mine is a AMD laptop with ryzen 5 4600h and 8gb ram. I really want to use microsoft whiteboard because i like the functionality it provides. This thread has been open for an year now and still microsoft hasnt provided with any solution to this.
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2 people found this answer helpful.

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Anonymous

2021-09-13T04:21:39+00:00

Hello Clark,

I have the same issue but in my case, I use a regular mouse to draw and at one point, it freezes my computer and I'm unable to kill the task with task manager.
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1 person found this answer helpful.

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Anonymous

2021-09-20T13:59:24+00:00

I have the same problem apparently as most here.

Has anyone found a solution?

I have an AMD Ryzen 5 3500 too and OneNote for W10 always crashes after a few minutes.
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