OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

73 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-02-23T13:38:42+00:00

    I have exactly the same problem on my hp 15 cw0009la (AMD Ryzen 5 2500U) the issue happend when I draw with the mouse, I dont have any digital pen or tablet.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2021-02-20T10:33:39+00:00

    same problem here

    I have a Dell Inspiron 14 (intel i7 11th, mx330 Nvidia)

    If I watch a video in the background (youtube, streams, etc.) and at the same time I use OneNote in full screen (no tablet mode) the pc completely crash

    After all freeze, I also notice this error on Event Viewer

    "A pointing device has no information about the monitor it is connected to."

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-01-26T12:54:25+00:00

    I am also having the same problem except I am just drawing with a mouse. I checked event viewer and everytime it happens dwm.exe (desktop window manager) says it hangs and is stopped. However, it does not provide any other error information. This must be an issue with onenote as we are all using different input devices. My Dell Inspiron 5402 also freezes when this happens but allows be to slightly move my mouse around without being able to interact with anything. Then if I click it beeps like a self checkout register...

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  4. Anonymous
    2021-01-07T07:42:39+00:00

    Freezing problem when using MS Whiteboard and OneNote with digital pen (VIEKK A50). Strangely, I have used OneNote for 2 weeks and no freezing until today with no known Windows update lately. Machine: A15 R5 4600H, 8G RAM, GTX1650ti.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2021-01-05T02:11:35+00:00

    Hey, I'm using the Onenote app (not OneNote for windows 10). I have an Asus Zephyrus G14 laptop with 8 GB RAM and AMD Ryzen 5 4600HS processor. From what I have seen most people are having an issue while using the digital pad. 

    I am having a different issue. I watch the recorded lectures on youtube while using Onenote in "Dock to Desktop" mode. And when I start typing something, the complete laptop freezes. The cursor disappears and I can do nothing but hard shut down.

    This problem started only yesterday (04 Jan 2021) and everything was fine before that.

    Please help if any solution comes up.

    Thank you.

    Was this answer helpful?

    0 comments