OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-04-02T12:56:04+00:00

    I have the same problem with my Lenovo Flex 5 AMD laptop.

    It would crash when I write with my digital pen on "MS whiteboard" or "One Note for Windows 10".

    I am not sure if this mainly happens to Ryzen laptops, I dont want to buy another Intel machine only to have the same issue again.

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  2. Anonymous
    2021-03-15T07:30:03+00:00

    Same issue with one note, Ryzen 7 4800H, 1660Ti, One note crashes a lot.

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  3. Anonymous
    2021-02-26T18:06:32+00:00

    Have you tried to enable the tablet mode on Windows?

    this is a workaround for me, but it's not a real solution. I need to use the pc on standard mode

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  4. Anonymous
    2021-02-24T15:05:40+00:00

    I ran into the exact same issue as MaticJapic. My entire system froze while I was using OneNote during a zoom call. The pen stopped working and then the entire computer froze. I had to turn it off and on in order to resume my work. And had to quit the zoom call.

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  5. Anonymous
    2021-02-24T07:47:50+00:00

    I am having the same problem. Not using any tablets, only drawing with a mouse, and the whole sistem freezes if I draw and watch a ZOOM conference call on a second monitor.

    I am on asus rog zephyrus G14 (ryzen 7 and rtx 1660ti)

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