OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-04-16T08:40:33+00:00

    Its purely because of incompatibility between AMD Ryzen with One note..

    No solution found till now..you need to switch to intel processor which is compatible for one note..

    Ryzen processor heats up a lot even for one note application..

    Change to intel uhd

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  2. Anonymous
    2021-04-14T15:06:42+00:00

    Have you tried to enable the tablet mode on Windows?

    this is a workaround for me, but it's not a real solution. I need to use the pc on standard mode

    This didn't help me..

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  3. Anonymous
    2021-04-14T15:02:25+00:00

    I am also facing the same issue..I got brand new Dell laptop..Ryzen 5 with AMD graphic card...

    Whenever I use one note it freezes while taking class..

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  4. Anonymous
    2021-04-14T12:24:46+00:00

    I am also facing the same issue..I got brand new Dell laptop..Ryzen 5 with AMD graphic card...

    Whenever I use one note it freezes while taking class..

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  5. Anonymous
    2021-04-14T09:56:52+00:00

    Same laptop.

    I try to uninstall all third-party drivers related to the pen or graphic tablet ( I had XpPen drivers for my graphic tablet).

    Now everything works fine.

    A workaround is to use windows 10 in tablet mode, this configuration prevents the crash even with the XpPen drivers

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