OneNote for Windows 10 freezes entire computer when drawing

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

• This issue happens only when I am drawing with my digital pen.
• Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
• When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
• If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
• This problem doesn't exist in OneNote 2016.
• The computer freezes about 15 minutes into working on it.
• I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

I think it's an absolute embarrassment on Microsoft's part that this exact issue was logged more than 10 months ago at this point and yet continues to plague hundreds of users in the exact same fashion. This suggests that little has been done internally to address our concerns despite accurate and detailed descriptions from us all. 

I've just had this issue occur twice to me in the middle of my online lectures on Microsoft Teams (their own platform, which I think says a lot.), with the exact same circumstances as detailed in Isha's original post. The only difference being that I was using a mouse, not a pen.

In addition, Problem Reports in the Control Panel lists it as the Desktops Windows Manager (dwm.exe) hanging. An identical report was filed for each time this issue has occurred.

It seems we've had more users here report to use AMD chipsets, but the presence of other Intel users makes me doubt that's the cause. Rather, I think the fault lies in the OneNote for Windows 10 app, switching over to OneNote 2016 has thus far allowed a number of users, including me, to bypass the specific issue in the original post. That isn't an excuse to leave this system paralysing error unaddressed, however.

In any case, for anyone who wants to avoid this issue as much as possible, I suggest going into the Default Apps in Settings, then scrolling down and selecting 'Set defaults by app' to switch all of the file type and protocol associations to the standard OneNote 2016 if you have it. Microsoft Team's Class Notebook opens on OneNote for Windows 10 by default. At least for me, this workaround has helped.

Same issue with brand new Lenovo IdeaPad Flex 5,  2in1 14 inch touch laptop/tablet with AMD Ryzen 7 and ADM Radeon Graphic Card.

Freezes when OneNote used with Lenovo active pen and when attending a vidoe conference (class - I am a student). Please help to find a solution.  It is a big issue during COVID times (classes over internet)!

Most of people reporting the issue have laptops with AMD hardware. Could this be the culprit?

Anybody with the problem uses Intel chips???

I have the same problem

For one, how could there be an incompatibility between an entire line of cpus and an application? There cant. I have an intel i5-1135G7 with intel iris graphics, don’t use pen or mouse, and still have same issue.

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

• This issue happens only when I am drawing with my digital pen.
• Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
• When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
• If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
• This problem doesn't exist in OneNote 2016.
• The computer freezes about 15 minutes into working on it.
• I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Its purely because of incompatibility between AMD Ryzen with One note..

No solution found till now..you need to switch to intel processor which is compatible for one note..

Ryzen processor heats up a lot even for one note application..

Change to intel uhd

I do. Intel i7, 11thgeneration,i

16gb ram in a Dellinspiron

 7306 2 in 1.

The Laptop froze with only Teams and Onenote open and me drawing 1 line.

I use the latest driver for the dell Active pen pn350m

Dell Inspiron is worst laptop..I had the same issue with Amd Ryzen processor..

I changed the laptop to intel processor..

It's working fine..

Some things wrong with dell Inspiron and Amd Ryzen