OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2021-08-31T02:29:35+00:00

    I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

    • This issue happens only when I am drawing with my digital pen.
    • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
    • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
    • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
    • This problem doesn't exist in OneNote 2016.
    • The computer freezes about 15 minutes into working on it.
    • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

    Thank you!

    Even i have the same issue. Laptop freezes while using microsoft whiteboard and onenote for windows 10. The audio runs in the background and after freezing it starts making a beeping sound and then i have to do a hard reset. Mine is a AMD laptop with ryzen 5 4600h and 8gb ram. I really want to use microsoft whiteboard because i like the functionality it provides. This thread has been open for an year now and still microsoft hasnt provided with any solution to this.

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  2. Anonymous
    2021-08-27T12:51:07+00:00

    I also have same issue on Surface Pro 7+

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  3. Anonymous
    2021-08-18T21:35:23+00:00

    I have the same issue.

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  4. Anonymous
    2021-07-16T09:19:46+00:00

    I'm having the same issue and I have an 11th Gen Intel(R) Core(TM) i7-1185G7 with 32,0 Gb RAM and windows 10 Pro, for me at the beginning I could unfreeze the computer if I was connected to an external screen/projector just by unplugging and plugging it back, but now it goes to a black screen, I can still move the cursor but only with my Wacom intuos S, not the trackpad on my laptop, but still, I can't do anything so I have to forcefully restart by holding the power button. it's really annoying because it has happened during presentations

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  5. Anonymous
    2021-07-08T15:51:35+00:00

    I am not really sure if Microsoft monitors these threads, even popular ones like this.

    I would suggest everyone upvote and comment on these two feedback posts in the Windows feedback center.

    "one Note Crashes abruptly while using Wacom writing pad. Screen Goes into Black and need to be manually reboot the system." - https://aka.ms/AAd4spr

    "OneNote crashed my computer when using Wacom tablet" - https://aka.ms/AAd4sps

    PS Those links look dodgy, but they are official Microsoft shortened links.

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