OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-06-18T10:59:02+00:00

    Hi lsha0730,

    Thanks for the updates and detailed information, and it seems that the Windows OS freeze when you are taking notes in OneNote for win 10 while watching YouTube in browser/video calling. If the whole system freeze, I think the issue could be related to something in system level. Here are some suggestion for further troubleshooting the issue:

    1. Please create a new user account on Windows 10 and check if the issue happens under the new user profile. This will check if the issue is related to some user profile settings of system. You may follow the article to do so: Create a local user or administrator account in Windows 10.
    2. Some freeze issue may be caused by graphic card driver are not compatible with some application. I would suggest you make sure your graphic driver is up to date. You may download the driver from AMD website.

    Hope these can help and welcome to post back if there are any updates.

    Regards,

    Clark

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  2. Anonymous
    2020-06-17T22:32:52+00:00

    Hi Clark,

    Thank you for your advice. Unfortunately, I can't seem to find a driver for my digital pen off Lenovo's website. I've also tried resetting and repairing OneNote for Windows 10 as you've advised, but the freezing problem still exists.

    I should also mention that the freezing issue has never occurred when the only thing I am doing on the computer is drawing on OneNote for Windows 10; the problem emerges uniquely when I am drawing and watching a Youtube video/video calling at the same time.

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  3. Anonymous
    2020-06-17T07:16:33+00:00

    Hi lsha0730,

    I go through post carefully. per your description, it seems that the freeze issue is related to incompatibly between OneNote for Win10 and the pen. Here are some suggestion:

    1. Make sure the pen driver is up to date. You may download the latest version of Driver from website of the manufacturer.
    2. Make sure you have the latest version of OneNote for win10 installed. OneNote updates comes with Windows updates. you may follow the article to update your windows: Update Windows 10
    3. After installing the pen on your laptop, please restart Pc to make sure the driver is installed well.
    4. Reset and repair OneNote for windows 10. In windows settings>Apps>Find OneNote for Win10>Advanced options, you can find Reset and Repair options here.

    Hope these can help.

    Regards,

    Clark

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