OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-07-16T09:07:26+00:00

    I am also saving the same issue

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  2. Anonymous
    2020-07-01T21:04:25+00:00

    Hi lsha0730 & Kareemramd,

    Thanks for your updates and I am really sorry for the inconvenience the issue causes. After troubleshooting steps and narrow down information above. I think it could be a compatibility issue between the digital pen and OneNote for Windows 10. However, as we have limited resource to solve the issue directly, please kindly give feedback on the issue to the related team of OneNote for Win 10 with in app feedback. You may give feedback by click Three dots at top right of the app>Settings>Feedback. Appreciate your efforts and Understanding!

    As a workaround, you may work and use OneNote 2016. Apologize for the inconvenience again!

    Best Regards,

    Clark

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  3. Anonymous
    2020-07-01T11:10:07+00:00

    Hello Clark,

    Thank you for your answer and I apologize for the late reply. I've tried your recommendations but the problem hasn't gone away; OneNote for Windows 10 still freezes.

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  4. Anonymous
    2020-07-01T10:19:42+00:00

    I have the exact problem, onenote apps freezes everytime im using my Lenovo pen after about 10-15 minutes but not in onenote 2016.

    I already do all the suggestion above but not working. please fix the problem because i really like the features on onenote apps.

    Im using Lenovo Ideapad C340.

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  5. Anonymous
    2020-06-20T11:10:54+00:00

    Hi lsha0730,

    Please feel free to post back if there are any updates.

    Regards,

    Clark

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