OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-12-16T06:40:09+00:00

    same

    seems like this is an issue mostly with AMD Ryzen laptops. I have old intel laptop and never faced this issue, but with asus a17 (ryzen 4600) i am facing this freeze issue after 10-15 min. 

    "this problem is only in full screen" . As long as application is not in full screen, it wont freeze.

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  2. Anonymous
    2020-12-07T15:29:08+00:00

    I have the same issue but I don't use a pen. I have an Asus Zenbook 14 with AMD Ryzen 4700 processor. I was in a call with my friend on discord (and then shifted to zoom) whilst I was explaining something on OneNote for Windows 10.  Something like 15 mins in my laptop freezes. I could hear my friend on the other side just fine, but my laptop wasn't responding at all. I have a pretty good laptop I'd say with 16 GB RAM and 512GB storage. I restarted the laptop and tried again. However, the same problem arose again. I realized that my laptop hanged whenever I was drawing on the document using my pointer and a mouse. I hope I can get a resolution for this as I would like to use it to create my notes for my classes. Thank you.

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  3. Anonymous
    2020-12-02T22:37:48+00:00

    I have a similar issue. Onenote stops to work after some seconds and then close automatically

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  4. Anonymous
    2020-11-24T23:58:10+00:00

    same .

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  5. Anonymous
    2020-11-04T16:00:16+00:00

    I have also the same Problem with my Surface Book 3 and the Surface Pen.

    I participiate on Online-Meetings with Teams (For my study) and have via Surface Dock an external Monitor connected. And sometimes it freezes after using the penci.

    The Surface Book I have in front of me in Studio Mode  with Onenote W10 open. 

    I thought the issue was due it also gets really hot and I got now a replacement device: A all new Surface Book and it still happens. It completly freeze, audio i can still hear and the only thing i can do is a force reboot. Really annoying and i miss also some of the study and explainations from the teacher.

    Happy that i now know that i am not the only one with the issue. Hope Microsoft will fix it.

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