OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

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  1. Anonymous
    2020-12-29T14:28:53+00:00

    The same problem persists with Windows Whiteboard. And this seems to be a problem with laptops or PCs with AMD processors.

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  2. Anonymous
    2020-12-29T13:42:25+00:00

    Same issue here. my laptop is HP envy 360, cpu is ryzen 4700u.

    Maintaining not full screen and Changing graphic setting solutions didn't work to me.

    I think it may be compatibility issue between AMD processor and one note app.

    I hope it'll be fixed soon.

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  3. Anonymous
    2020-12-21T17:10:12+00:00

    SO i found a solution 

    Graphic setting > Choose app preference : microsoft app > Onenote 

    assign it as POWER SAVING MODE 

    ________

    It works for me.

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  5. Anonymous
    2020-12-21T12:25:25+00:00

    Hi Clark

    I am having the same problem using Microsoft Surface Pro 7 and Microsoft Pen.

    Could you assist.

    Best regards

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