OneNote for Windows 10 freezes entire computer when drawing

Anonymous
2020-06-17T04:43:55+00:00

I'm a student that uses OneNote for Windows 10 with my digital pen to write class notes/study and I've recently noticed that the entire computer would freeze after some use. Here are some notes regarding my situation:

  • This issue happens only when I am drawing with my digital pen.
  • Ive never encountered this issue when using OneNote by itself- it only happens when I am using it to draw while watching a Youtube video or if I use it during a conference call (I have a dual-monitor setup)
  • When it freezes, I am unable to Ctrl + Alt + Delete to reach task manager. I need to manually shut the computer down by holding down the power button.
  • If I was watching a Youtube Video or calling someone and my computer freezes, the audio will continue to run and the person on the other side will be able to hear me until about 2 minutes later when that goes away too.
  • This problem doesn't exist in OneNote 2016.
  • The computer freezes about 15 minutes into working on it.
  • I don't know if this helps, but I have a Lenovo Flex 14 (AMD) and use it with the Lenovo Active Pen 2.

Thank you!

Microsoft 365 and Office | OneNote | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

73 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  2. Anonymous
    2020-12-21T12:25:25+00:00

    Hi Clark

    I am having the same problem using Microsoft Surface Pro 7 and Microsoft Pen.

    Could you assist.

    Best regards

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-12-02T22:37:48+00:00

    I have a similar issue. Onenote stops to work after some seconds and then close automatically

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-10-09T10:57:18+00:00

    Sorry, Krsion, not yet.

    I am still hoping Microsoft to look after it and come with a solution, because it is very annoying and it keeps holding me back on presenting using MSExcel, MSWord and MSOnenote for instance.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2020-10-09T10:34:39+00:00

    Have you already solved the issue? I have the same problem.

    Was this answer helpful?

    0 comments