Word crashes when opening Citation Source Manager

Glad to find that there are other people with this problem, I'm going to delete office from my laptop now and re-install it but I do want to share some additional information already, because I'm wondering if there are more people who experienced this:

I also noticed that the bibliography system didn't function as it used to. Before I installed the latest update on my mac, I was able to open the citation manager but all of the references weren't in alphabetical order anymore, which made searching quite hard. Also, when I would import my bibliography it would not automatically be alphabetized (which it used to do before) and when I wanted to convert the bibliography to static text it wasn't possible, which caused a huge workaround and I also now installed another citation manager due to this problem. Which led me to this problem, because I want to export over 200 citations from word to Mendeley but now the citation manager crashes every time I want to do this. 

• What version of which program was used to create/edit the problem documents?

        Word 16.35 (200030802)

• Was any sort of custom reference/citation style used in those documents?

         No, completely empty documents

• Have you worked with these documents in Mac Word previously? If so, which version?

        No, new documents but I worked with references in word since oktober 2018 without any problems

• Has any sort of 3rd party Add-in or citation manager been used?

         Yes, but only since yesterday (Mendeley)

• What else can you provide regarding the history of the problem documents?

      See notes I made before. I don't think it is document specific, but that is has to do with the Mac / word combnination

Here are the log files excerpts:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGABRT)

ExceptionEnumString: 805306368

Exception Code: 0x00000001 (0x0000000144143000)

Date/Time: 2020-04-02 14:08:53 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.35.0.20030802

Crashed Module Name: merp

Crashed Module Version: 16.35.0.200308

Crashed Module Offset: 0x0000000000005aa3

Blame Module Name: MSXML

Blame Module Version: 16.35.0.200308

UnsymbolicatedChecksum: 135E1661A83E6FD0B9AFE703627F81C9

Blame Module Offset: 0x00000000000e5ab1

StackHash: e71d84888ce0b85e-dm_805306368_main

Application LCID: xx57

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffee3749188

Crashed thread: 0

macOS Catalina

Version 10.15.4

Macbook Pro (13 inch, Mid 2012)

Hi All,

We appreciate your patience so far. Thank you for sharing your experience here.

Given the situation you encountered, we have reported this issue to the related team. And a related team may need some time to check it and solve this problem.

If we have any updates we will post back as soon as possible.

Keep safe!

Best Regards,

Sukie

Do you guys still have the issue?

I really don't know what to do!

Các bạn vẫn có vấn đề?

Tôi thật sự không biết phải làm gì!

Tôi không đánh máy được ở bản copy từ face boo tới bản word của tôi ,tôi không biết phải làm  gì? Hãy trợ giúp cho tôi

I don't have the problem anymore, but that is because I deleted the programs and installed it again, which resulted in the fact that I lost all of my sources so now I don't need to use the program anymore and work with the extension Mendeley, which I highly recommend because it works way better that the source manager from word.

So yeah, deleting office and reinstalling it works but it will mean that you will lose all of your sources. In my case there were over 200.