Word crashes when opening Citation Source Manager

I am working on a project for half a year using Mac. What helped for me to solve the bibliography issue is to open my project on a Windows device, insert a correct bibliography and then send it back to my Mac. 

I do this at the end of every workday and although it is not how it should go it works for now.

I'm having the very same issue. I use that tool in a daily basis. It's really appalling that none of your suggestions work. It's been a while since the first client reported the bug. I can't believe you guys haven't had time to deal with it yet!

I also have, unfortunately, the same problems with Word while writing my thesis.

By opening the Citations Source Manager the application closes and the bibliography is not alphabetized which can not be solved by using the A-Z button.

I have also had some of these problems - non-alphabetized bibliography, for example, and impossibility to reorder it.

Glad to find that there are other people with this problem, I'm going to delete office from my laptop now and re-install it but I do want to share some additional information already, because I'm wondering if there are more people who experienced this:

I also noticed that the bibliography system didn't function as it used to. Before I installed the latest update on my mac, I was able to open the citation manager but all of the references weren't in alphabetical order anymore, which made searching quite hard. Also, when I would import my bibliography it would not automatically be alphabetized (which it used to do before) and when I wanted to convert the bibliography to static text it wasn't possible, which caused a huge workaround and I also now installed another citation manager due to this problem. Which led me to this problem, because I want to export over 200 citations from word to Mendeley but now the citation manager crashes every time I want to do this. 

• What version of which program was used to create/edit the problem documents?

        Word 16.35 (200030802)

• Was any sort of custom reference/citation style used in those documents?

         No, completely empty documents

• Have you worked with these documents in Mac Word previously? If so, which version?

        No, new documents but I worked with references in word since oktober 2018 without any problems

• Has any sort of 3rd party Add-in or citation manager been used?

         Yes, but only since yesterday (Mendeley)

• What else can you provide regarding the history of the problem documents?

      See notes I made before. I don't think it is document specific, but that is has to do with the Mac / word combnination

Here are the log files excerpts:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_CRASH (SIGABRT)

ExceptionEnumString: 805306368

Exception Code: 0x00000001 (0x0000000144143000)

Date/Time: 2020-04-02 14:08:53 +0000

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Bitness: x64

Application Version: 16.35.0.20030802

Crashed Module Name: merp

Crashed Module Version: 16.35.0.200308

Crashed Module Offset: 0x0000000000005aa3

Blame Module Name: MSXML

Blame Module Version: 16.35.0.200308

UnsymbolicatedChecksum: 135E1661A83E6FD0B9AFE703627F81C9

Blame Module Offset: 0x00000000000e5ab1

StackHash: e71d84888ce0b85e-dm_805306368_main

Application LCID: xx57

Extra app info: Reg=en Loc=0x0809

Build Type: Release

Crashed thread Stack Pointer: 0x_00007ffee3749188

Crashed thread: 0

macOS Catalina

Version 10.15.4

Macbook Pro (13 inch, Mid 2012)

The problem still persists! This morning there was the latest Word Update: 16.36.20041300 and the issue is still the same.

Can Microsoft please do something about it!!