macros disappearing - Word 2019 for Mac

Anonymous
2019-08-21T18:34:26+00:00

When I create macros in the 2019 version of Word for Mac as a way of opening frequently used files, the macros work immediately after I create them, but then anywhere from a few minutes to a day later I get the following error message: "Sorry, we can't find your file.  Was it moved renamed or deleted."  I didn't have this problem with the previous version of Word for Mac or any of the earlier versions of Word I used from back to about the late 1980s, tho those were for Windows-based PCs.

Does anyone have any idea what's causing this problem and how to fix it?

FYI, I'm creating the macros the way I always did, clicking on Tools, then Macros, then Record Macro, then entering in the Keyboard Shortcut box the keys I want to use, then opening the file I want to create access to, then going back to Tools and clicking Macros and End Recording.

Microsoft 365 and Office | Word | For home | Windows

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  1. Jim G 134.1K Reputation points MVP
    2019-09-20T16:53:55+00:00

    Hi Richard

    There is now 1 6.29.1 update. Please test it to see if it fixes the problem for you.

    Thanks.

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  2. Anonymous
    2019-09-20T02:41:26+00:00

    I assumed discussion with the Office people at Microsoft would lead to a solution, but have followed your advice and sent feedback using the feedback tool.   Keeping my fingers crossed, but not holding my breath.  Microsoft's failures to respond to my many outreaches to date makes me skeptical.

    Thanks for your efforts.

    RG

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  3. Anonymous
    2019-09-19T23:23:33+00:00

    Dear Richard_1931,

    Thanks for your updates.

    Given the situation, I suggest you use the feedback tool in the upper-right corner of your app to report the issue to our related team directly so that they will be aware of the issue and address your requirement with more resources in your environment for further investigation.

    Best Regards,

    Cliff

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  4. Anonymous
    2019-09-19T22:29:35+00:00

    Thanks again, Cliff, but the macros work at first, but between a few minutes and a few days after I create them, they stop working.  I assume the path goes wrong but I don't understand how to correct it.  I'm not a techie and the instructions are incomprehensible to me.  

    In any case it doesn't seem to me that I should have to spend time correcting paths once I've put them in correctly and the macros work.  In any case, what reason do you have to believe that the corrected path will keep working when the original correct one doesn't?

    The macros worked fine on the 2010 version of Office Suite I had but which is no longer supported.  The problem only began when I bought a license for the 2019 version last October.  I've spoken to and exchanged emails with several people in the Word department at Microsoft beginning in early October of last year and spent countless hours on the problem.    

    BTW another responder on this thread advised me that version 16.29 of word has corrected the problem.  I updated to it and the problem is still there.  It just took three days instead of one for the macros to stop working.

    It's infuriating that almost a year has gone by and Microsoft still hasn't corrected the defective version of Word that it issued last October replacing an earlier version that worked fine.  I can only hope that this sort of corporate behavior gets the comeuppance it deserves.

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  5. Anonymous
    2019-09-19T22:06:06+00:00

    I updated to 16.29.  The same problem occurred.  The macros stopped working after a couple of days.  

    I can't be sure whether the article will help and don't plan to try it.  I don't have the technical know-how to understand it.

    All I want is for my macros to work the way they used to before I got the 2019 version of Word, replacing the 2010 one after it was no longer supported.  I notified Microsoft of the problem almost a year ago.  It's infuriating that Microsoft won't fix it.

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