macros disappearing - Word 2019 for Mac

Anonymous
2019-08-21T18:34:26+00:00

When I create macros in the 2019 version of Word for Mac as a way of opening frequently used files, the macros work immediately after I create them, but then anywhere from a few minutes to a day later I get the following error message: "Sorry, we can't find your file.  Was it moved renamed or deleted."  I didn't have this problem with the previous version of Word for Mac or any of the earlier versions of Word I used from back to about the late 1980s, tho those were for Windows-based PCs.

Does anyone have any idea what's causing this problem and how to fix it?

FYI, I'm creating the macros the way I always did, clicking on Tools, then Macros, then Record Macro, then entering in the Keyboard Shortcut box the keys I want to use, then opening the file I want to create access to, then going back to Tools and clicking Macros and End Recording.

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2019-08-22T08:06:33+00:00

    Hi Richard_1931，

    I go through your post and have tested on my side with the same version of word with yours following your steps, and I can repro it. we need some time to involve more resources to investigate it further, and we will keep you informed on the progress of the issue.  Sorry for the inconvenience this may take to you!

    Here is a workaround: to open your frequently used files, you can open them in File>open recent, if you cannot find your documents here, you can find them by clicking More.

    Best Regards,

    Clark Cui

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  2. Anonymous
    2019-08-21T21:05:09+00:00

    Thanks for your reply, Jim.  I do have version 16.28.  BTW I've had this problem with two recent versions of Word, the one in 2019 version of Home and Student Office Suite which I purchased last October, and the one I'm currently having it with, which is just Word, without the rest of Office Suite, and, I was told by the Microsoft sales office, is the professional version.

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  3. Jim G 134.1K Reputation points MVP
    2019-08-21T18:46:02+00:00

    There was a problem with recently used files in some recent updates to Office

    Please go to the Word menu and choose About Word to make sure you have version 16.28.  If you have an older version, install updates, then test again.

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