Word no longer finding italics and bold

Anonymous
2019-06-07T12:34:05+00:00

Just in the last day or so, Word no longer finds italics or bold from the Find or Find & Replace dialogue box. I should qualify that: it will find them in some of documents but not in all of them.

I work as a professional book editor and have been using Word for many years and consider myself to be fairly experienced. Yesterday, I was able to find all italics in a properly formatted manuscript (using the styles pane) and highlight all instances of italics. Today, in the same document F&R tells me there are no italics in the document, despite me staring at them onscreen (still highlighted in yellow). It's the same in many other documents today (but not all).

I can't find italics either if I search using 'Style' in the Find box.

I'm using the downloaded version of Office 365 on an up-to-date Windows 10 PC. Any ideas as to a solution. Being able to find italics and bold is crucial to my work.

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-11-19T07:02:11+00:00

It seems the issue is now fixed! I've had some major updates over the last few weeks and I'm now able to find italics and bold again just like before.  My Office 365 Business version number is 16.0.12130.20344.

Many thanks to everyone for interim solutions and to those who reported it.

Averill

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  1. Anonymous
    2019-06-10T16:15:52+00:00

    Yes, I tested, and can still find them.

    For your problem, I would be interested (but not enough to try it myself) to see if the problem persists after restarting Windows.

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  2. Anonymous
    2019-06-10T19:03:00+00:00

    Already tried that. It made no difference. I've also run virus scans.

    I haven't tried uninstalling the Office 365 app and reinstalling -- so a clean install rather than updating an existing one.

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  3. Anonymous
    2019-06-11T09:54:43+00:00

    I've now reported this as a bug via the Feedback Hub. Here's the link, if anyone would like to upvote it: https://aka.ms/AA5b2ec

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  4. Anonymous
    2019-06-11T10:08:36+00:00

    I tried the link but MS is telling me I don't have access to it.  Go figure.

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