Excel crash after update to version 2001 12430.20050

Same problem here, first noticed by the non working Bold and Italic functions.

Solution for us so far, is to uninstall 32bit and reinstall 64bit.

Hoping for an easy solution, since we have 400+ machines. 

BR,

Johan

I am testing with deploying this powershell command with Intune in a test group:

Start-Process -FilePath "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" -ArgumentList "/update user updatepromptuser=false forceappshutdown=true displaylevel=false updatetoversion=16.0.12325.20288"

So far it looks promising as affected users are being downgraded to the 1912 Monthly Targeted version.

UPDATE: So far 70+ devices are downgraded by Intune with my script and the users got a working Dutch Excel again :-)

Thanks, wil test this soon as possible!

From the Microsoft 365 Admin Center - Service Health Page:

Title: Excel client crashes

User Impact: Users may encounter Excel client crashes in several scenarios.

More info: Users may encounter crashes in scenarios such as printing, executing macros, and using zoom, among others.

Current status: Reverting the build to the last working iteration is taking more time than initially expected. At this time, we suspect that it should complete on Friday, January 17, 2020.

Scope of impact: This issue may affect any Insiders Slow users of Excel on a non-English language version 2001 with build 12430.20050 and running the 32-bit version of Excel.

Start time: Tuesday, January 14, 2020, at 1:18 PM UTC

Root cause: A recent build deployment is causing client crashes with the Excel client in several scenarios.

Next update by: Friday, January 17, 2020, at 6:30 PM UTC

January 17, 2020 12:26 AM



Title: Excel client crashes

User Impact: Users may encounter Excel client crashes in several scenarios.

More info: Users may encounter crashes in scenarios such as printing, executing macros, and using zoom, among others.

Current status: Reverting the build to the last working iteration is taking more time than initially expected. At this time, we suspect that it should complete on Friday, January 17, 2020.

Scope of impact: This issue may affect any Insiders Slow users of Excel on a non-English language version 2001 with build 12430.20050 and running the 32-bit version of Excel.

Start time: Tuesday, January 14, 2020, at 1:18 PM UTC

Root cause: A recent build deployment is causing client crashes with the Excel client in several scenarios.

Next update by: Friday, January 17, 2020, at 6:30 PM UTC

Lucas, tambem tivemos o problema aqui na ULB. A solução foi criar um arquivo .bat com o seguinte comando...

cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

officec2rclient.exe /update user updatetoversion=16.0.12325.20298

Depois executa como administrador o arquivo *.bat que criou e vai dar certo.

Com esse comando ai, vai fazer o office voltar para a versão 1912 (Build 12325.20298), essa versão está funcionando normalmente. Porem não se esqueça de desativar o update automático. Para isso siga o caminho no excel: Arquivos > conta > Atualizações do Office > Desabilitar atualizações > confirmar.

Ao menos o usuario não fica com o excel parado. Deixa assim até sair um update fazendo a correção. Já fiz esse processo em varias maquinas aqui e funcionou em todas.

Hi All,

Apologies for all the inconvenience caused at your end and issue is noticed by related Microsoft Team where they’re currently working on it. This issue has posted to the Service Health Dashboard (SHD)as incident OP200466 starting at January 14, 2020, at 1:18 PM UTC. 

The user experience of this incident is: Excel client crashes in several scenarios.

Current status: The deployment has reached the first major milestone, enabling all users to download the new update, which remediates impact. To download to update users need to navigate to File > Account > Update Options > Update Now. To mitigate impact, users will need to manually update their Excel client. The deployment that will prompt users to download the update continues to progress throughout the environment. The deployment is expected to complete on Sunday, January 19, 2020. 

Tenant administrator can view current information and updates on SHD at the link here.

If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem.  

Moreover, there was a new update released yesterday for Monthly Channel Targeted i.e. Version 2001 (Build 12430.20120) and you can try updating to latest version.

This thread will be closed for further posting in order for affected customers to easily identify the information here. You may subscribe to this primary thread. Updates on this issue will be posted there once the issue has been resolved on SHD. 

Thanks, 

Chitrahaas