Excel crash after update to version 2001 12430.20050

Anonymous
2020-01-15T14:08:56+00:00

Hi all,

Since version 2001 2430.20050 , Excel is no longer responding as it should :

  • Save as - Browse : no exporer window is shown
  • New file - Save : file is not saved, on exit excel the confirmation window is shown every time over when replying "yes" on the question to save the file
  • file - options - addins - manage excel addins : when clicking the button, excel crashes

Tried this on different hardware with different accounts, they all react the same.

A solution is highly apreciated.

Best regards,

Kris

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2020-01-20T02:46:24+00:00

Hi All,

Related Microsoft team stated that this incident i.e. OP200466 has been resolved as of Saturday, January 18, 2020, at 4:26 PM UTC. Affected users can download an update that will fully mitigate this issue. If still problem persists, you can feel free to post back to us.

Appreciate all your patience and time.

Best Regards,

Chitrahaas

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  1. Anonymous
    2020-01-17T13:31:09+00:00

    Same problem here, first noticed by the non working Bold and Italic functions.

    Solution for us so far, is to uninstall 32bit and reinstall 64bit.

    Hoping for an easy solution, since we have 400+ machines. 

    BR,

    Johan

    I am testing with deploying this powershell command with Intune in a test group:

    Start-Process -FilePath "C:\Program Files\Common Files\microsoft shared\ClickToRun\officec2rclient.exe" -ArgumentList "/update user updatepromptuser=false forceappshutdown=true displaylevel=false updatetoversion=16.0.12325.20288"

    So far it looks promising as affected users are being downgraded to the 1912 Monthly Targeted version.

    UPDATE: So far 70+ devices are downgraded by Intune with my script and the users got a working Dutch Excel again :-)

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  2. Anonymous
    2020-01-17T13:23:11+00:00

    Hola buenas,

    Hay una solución temporal:

    1. Deshabilitar actualizaciones automaticas en el apartado "Cuentas".

    1. Crear un script .bat con la siguiente información:

    cd "C:\Program Files\Common Files\microsoft shared\ClickToRun"

    officec2rclient.exe /update user updatetoversion=16.0.6366.2062

    1. Ejecutar este script .bat como administrador.

    Espero que os sirva!!

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  3. Anonymous
    2020-01-17T08:28:37+00:00

    Yes, I can confirm this. So far only non english Excel are affected.

    So far these are the known issues:

    • Cell colouring
    • add tabsheet with "+"
    • format cells
    • opening font settings
    • print preview

    Seems like only a fresh install solves the problem.

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