Excel crash after update to version 2001 12430.20050

Anonymous
2020-01-15T14:08:56+00:00

Hi all,

Since version 2001 2430.20050 , Excel is no longer responding as it should :

  • Save as - Browse : no exporer window is shown
  • New file - Save : file is not saved, on exit excel the confirmation window is shown every time over when replying "yes" on the question to save the file
  • file - options - addins - manage excel addins : when clicking the button, excel crashes

Tried this on different hardware with different accounts, they all react the same.

A solution is highly apreciated.

Best regards,

Kris

Microsoft 365 and Office | Excel | For home | Windows

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Anonymous
2020-01-20T02:46:24+00:00

Hi All,

Related Microsoft team stated that this incident i.e. OP200466 has been resolved as of Saturday, January 18, 2020, at 4:26 PM UTC. Affected users can download an update that will fully mitigate this issue. If still problem persists, you can feel free to post back to us.

Appreciate all your patience and time.

Best Regards,

Chitrahaas

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  1. Anonymous
    2020-01-17T11:50:52+00:00

    The 2001 version (16.0.12430.20050) has problems, I resolved by reverting to the previous version 1912 (16.0.12325.20288)

    Running the command on the folder to resolve is as follows:

    folder: "% programfiles% \ Common Files \ Microsoft Shared \ ClickToRun \

    command: officec2rclient.exe / update user updatetoversion = 16.0.12325.20288

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  2. Anonymous
    2020-01-18T05:13:03+00:00

    Hi All,

    Apologies for all the inconvenience caused at your end and issue is noticed by related Microsoft Team where they’re currently working on it. This issue has posted to the Service Health Dashboard (SHD)as incident OP200466 starting at January 14, 2020, at 1:18 PM UTC. 

    The user experience of this incident is: Excel client crashes in several scenarios.

    Current status: The deployment has reached the first major milestone, enabling all users to download the new update, which remediates impact. To download to update users need to navigate to File > Account > Update Options > Update Now. To mitigate impact, users will need to manually update their Excel client. The deployment that will prompt users to download the update continues to progress throughout the environment. The deployment is expected to complete on Sunday, January 19, 2020. 

    Tenant administrator can view current information and updates on SHD at the link here.

    If you are experiencing a similar issue and do not see an SHD post, please let us know by sharing your tenant information via Private Message (PM) as this may indicate either a scoping issue or an independent problem.  

    Moreover, there was a new update released yesterday for Monthly Channel Targeted i.e. Version 2001 (Build 12430.20120) and you can try updating to latest version.

    This thread will be closed for further posting in order for affected customers to easily identify the information here. You may subscribe to this primary thread. Updates on this issue will be posted there once the issue has been resolved on SHD. 

    Thanks, 

    Chitrahaas

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  3. Anonymous
    2020-01-16T14:25:57+00:00

    Are you using Office in French Language ? 

    If yes, try to switch to english as proposed here : https://answers.microsoft.com/en-us/msoffice/forum/all/problem-with-excel-in-french-language/04982dcd-234b-4284-99dc-5a6cf9dd7055 It solved the problem for me.

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  4. Anonymous
    2020-01-15T14:46:11+00:00

    Hi Kris,

    Sorry for the trouble caused at your end.

    As per your description, you’re encountering the problems with Excel application in latest version of Monthly Channel Targeted, we tested in the same version i.e. 2001 (Build 12430.20050) and can’t reproduce any behavior as stated.

    So, can you please the following suggestions and check the outcome:

    a. Open Excel application in Safe mode and test it.

    b. Try to Online repair Office applications. Refer to this article: Repair an Office application.

    If the problem persists, can you please provide the following information:

    a. Product Information of your Office applications. (Open any Office application> Account)

    b. Did you encounter similar behaviors in other Office applications like Word or PowerPoint?

    Appreciate your understanding.

    Best Regards,

    Chitrahaas

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