Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

Was this answer helpful?

40+ people found this answer helpful.
0 comments

151 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-12T19:36:23+00:00

    16.26 has not fixed the problem!

    The size of the window depends on the machine you run Word, PowerPoint or Excel.

    On my 27"iMAC all programs open in a small window and do not remember position and size. On my 13" MacBook Pro Retina mid 2014 all programs fit the screen completely and on my MacBook Pro 13" 2017 with touch bar I have the same problem as on my iMac.

    As a compromise solution I made a download of the update packages of Word, Excel ans Powerpoint version 16.24 from "https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac". Next I deleted "Microsoft Word.app", "Microsoft Excel.app", and "Microsoft PowerPoint.app" from the "program" directory. Afterwards I run the "Microsoft_Word_16.24.19041401_Updater.pkg" as well the updater.pkg for Powerpoint and Excel. All three applications run without errors, adjustable window size and position in the 16.26 environment of office 365. Of course I put the microsoft updater on "manual" as long the problem is not fixed.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments
  2. Anonymous
    2019-06-12T21:50:02+00:00

    16.26 has not fixed the problem!

    The size of the window depends on the machine you run Word, PowerPoint or Excel.

    On my 27"iMAC all programs open in a small window and do not remember position and size. On my 13" MacBook Pro Retina mid 2014 all programs fit the screen completely and on my MacBook Pro 13" 2017 with touch bar I have the same problem as on my iMac.

    As a compromise solution I made a download of the update packages of Word, Excel ans Powerpoint version 16.24 from "https://docs.microsoft.com/en-us/officeupdates/update-history-office-for-mac". Next I deleted "Microsoft Word.app", "Microsoft Excel.app", and "Microsoft PowerPoint.app" from the "program" directory. Afterwards I run the "Microsoft_Word_16.24.19041401_Updater.pkg" as well the updater.pkg for Powerpoint and Excel. All three applications run without errors, adjustable window size and position in the 16.26 environment of office 365. Of course I put the microsoft updater on "manual" as long the problem is not fixed.

    Why do you think this problem will get fixed?

    It didn't even exist a few weeks ago.

    This is a newly created problem. Microsoft is not about fixing problems. It is about creating new ones.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-06-13T12:13:32+00:00

    hello excel oofice 365 soccer ?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-06-13T13:28:02+00:00

    Only Microsoft would do the installation... instead of providing a URL for the download of 16.16.10 so that the rest of the world could benefit, as well.

    Old and current versions of Office apps can be downloaded from https://macadmins.software if that's any help.

    Was this answer helpful?

    0 comments