Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

Was this answer helpful?

40+ people found this answer helpful.
0 comments

151 additional answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2019-05-15T22:00:05+00:00

    Hi All,

    Thanks for taking time to share with us the detailed information. We are sorry for the inconvenience it caused.

    We will involve more resource to check the behavior, we will post back as soon as we get any update.

    Appreciate your time and patience.

    Best Regards,

    Tina

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2019-05-16T10:05:03+00:00

    I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

    Original Title: Word for Mac 16.25

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-05-16T21:51:41+00:00

    Me too, my problem with Office for Mac 365 or 2016 has the same issues that 'Fedup' listed. An unbelievably tiny window that opens in the upper left corner of my 27 inch screen Mojave iMac. What a joke ! This is a bogus default setting which I and many others have spent far too much time trying to reset.

    An update to resolve this problem would be greatly appreciated. I don't know about others but this seems to be a Word (not Excel) issue but I could be wrong.

    Also Word opens in Compatibility Mode but not Excel for some reason. All my Word and Excel files originate together from OFM 2011.

    I would also like to see an improvement with OFM 2016, 2019 or 365 in a future update by adding the FILE TAB to the ribbon and having access to Word and Excel options.  Windows users have these options and not Mac users. Why is this ? Should not be !  Even when I try to customize the ribbon or the quick access toolbar, the FILE TAB is not even a Popular Command nor can it be located when I click on ALL Commands.

    Then in Word help I type 'ribbon' in the search bar, the screenshot that is displayed shows the FILE TAB in the 'customize quick access toolbar' column but not on my iMac when I go there myself ! So much for Word Help::Even it can't keep up with the times!!  Who in the world came up with these ideas ?

    I have noticed also that I am unable to clear all recent documents in one click on OFM 2016 but on 2011 you had that option. I have thousands of files and although this is not a major issue this option should be replaced rather than removed.

    This is another example of where Word Options (if they existed) would really help.

    Well ..... there's probably more but that's what I can come up with currently.

    There needs to be a complete revamp update soon. please consider it.

    Thanks .... Roberby

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  4. Anonymous
    2019-05-17T15:30:43+00:00

    I am also having this problem.  Even deleting the preference file doesn't work.  Please advise

    Was this answer helpful?

    0 comments