Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

Was this answer helpful?

40+ people found this answer helpful.
0 comments

151 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2019-06-16T21:22:05+00:00

    Yes, but what happens when you do not open an existing saved document but simply launch Word, or create a new document? Surely Normal.dotm comes into play then?

    If it is not Normal.dotm, what does determine the defaults for new documents?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-06-16T20:21:32+00:00

    No. I have used 16.26 and 2 iterations of 16.27 under the insider program, and the problem is not fixed. Documents that were saved at a certain size window tend to open at that saved size, but the behavior is erratic and not reliable. New documents always open in a small window that is larger than what happens in 16.26, but nowhere close to the size I want or that I have saved with other documents. This is still an irritant, and rather frustrating.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-06-16T15:29:25+00:00

    Good supposition. Shocking MS cannot solve this major annoyance instantly.

    Was this answer helpful?

    0 comments
  4. Jim G 134K Reputation points MVP
    2019-06-16T15:09:17+00:00

    The document window size is a property of the document, not Word preferences or Normal.dotm

    Word is supposed to remember the window size when the document was last saved. My testing in 16.27 is sort of the opposite of what people are reporting here. I saved a document small but it opened full screen on re-open. The problem still appears to be not resolved.

    Was this answer helpful?

    0 comments