Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

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  1. Anonymous
    2019-05-15T15:27:31+00:00

    For the record, my os is mojave. 10.14.4

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  2. Anonymous
    2019-05-15T15:26:30+00:00

    Same problem I have discovered today. Wasted a lot of time trying to save templates and documents and such as people suggested in previous versions. No matter what I do, Word will not remember the window size that I wanted. New documents always open as a small window in the upper left hand screen.

    (Who actually WANTS a window this small? Even if it were to remember the size I want, HOW IS THIS THE DEFAULT?)

    I have tried this on existing documents (opening, resizing, saving, closing, quitting Word, reopening). It WILL remember my saved window size on an existing document AFTER I RESAVE, HOWEVER, all of these existing documents previously had large window sizes PRIOR to the update and now they have regressed to opening in small windows until I save them again with the correct window size, which really ticks me off.

    Also, what is the main issue for me is new documents. There is no way I can find to save a default window size for a new document. I have tried saving a new document and saving the default template with the window size I prefer. no matter what i do, every new word document will open in a small useless window in the upper left hand of the screen.

    So sick of updates causing more problems than they solve. Every day LibreOffice looks better and better. I may still deal with bugs but at least I don't have to pay for it.

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  3. Anonymous
    2019-05-15T13:32:58+00:00

    Hi Mjscap51,

    Thanks for posting on our forum.

    I could understand your feeling, to narrow down the issue, I suggest you try the following steps to open file to check if it can remember the window’s size:

    1. Open Word.
    2. Click File>select Open.
    3. Select the file to open.

    If the issue still exists, could you please provide the following information for further analysis?

    1. The OS version. (Click Apple icon>select About the Mac)
    2. Check if all files meet the issue, can you create a new file?

    Regards,

    Qing

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