Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

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  1. Anonymous
    2019-05-17T18:24:11+00:00

    Ran, thanks so much for your response!  I kept thinking it was something I was doing wrong and didn't even consider that this could be an issue on Microsoft's end until I tried looking up this problem in the forums here!  I look forward to either a workaround or update, as it really is an annoying bug.

    Kindest regards,

    Patrick P. Zaretski, Esq.

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  2. Anonymous
    2019-05-17T16:07:37+00:00

    Hello All:

    Can confirm issue exists with Word 16.26 (macOS 10.13.6) and 16.25 (macOS Mojave 10.14.5).

    Opening existing files either double-click it, or via File>Open, same issue.  File window is resized and text appears small.

    Removing all of O365 and reinstalling all of O365 did not resolve issue.  When downgrading to version 16.16, issue does not occur, when I update to 16.25, issue returns.

    The issue exists with the recent build of Word. No real way to fix it without an updated from MS.

    Hope this helps start a fire to get things remedied soon.

    My two cents.

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  3. Anonymous
    2019-05-17T15:48:47+00:00

    In his post above Ran Gao wrote:-

    We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

    I'm not sure what further advice you want*.*

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  4. Anonymous
    2019-05-17T15:30:43+00:00

    I am also having this problem.  Even deleting the preference file doesn't work.  Please advise

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