Word for Mac 16.25 cannot remember window size

Anonymous
2019-05-15T13:06:49+00:00

I just updated to word for Mac 16.25. Word no longer remembers the sizing of the document, and always opens to a very small window. Never happened before the update.

Original Title: Word for Mac 16.25

Microsoft 365 and Office | Word | For home | Windows

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Anonymous
2019-05-16T09:46:48+00:00

Hi All,

We have received several reports about the same issue recently. For others to easily identify the information here, I’m summarizing the issue as follows:

Issue description:

After updating to version 16.25 (190512), Word for Mac can no loner remember the window size closed last time. It always opens at a fixed size.

Environment:

Word for Mac version 16.25 (190512) on all three latest version of Mac OS.

Assessment:

We can reproduce the same behavior on our side. And we are reporting the issue to our related team for further investigation. Once there is any update, we will post back as soon as possible. As a workaround, you can open the Word for Mac application first and open the file from the recent list or from the File menu.

Thanks,

Ran

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  1. Anonymous
    2019-06-11T22:58:51+00:00

    error code 30088-28

    What do you mean by that? That you cannot uninstall 2019 to install 2016?

    yes

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  2. Anonymous
    2019-06-11T22:52:14+00:00

    error code 30088-28

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  3. Anonymous
    2019-06-11T22:11:19+00:00

    I found an Office 365 for Mac update. It's dated "June 9, 2019."

    I downloaded through individual application (Word, Outlook) by going to "Help" and checking "check for updates."

    Don't know if it solves the problem yet.

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  4. Anonymous
    2019-06-11T18:10:53+00:00

    I, for one, have had no problem with documents existing before the update.

    The problem only occurs when opening new documents.

    It is then that the document template is much too small.

    Thanks,

    Kevin

    Yes, Kevin, that's the pattern. Yet trying to get Microsoft support personnel to understand that has proven next to impossible.

    When I tried to get my rep to implement the solution used by @jacsdad, I might as well have been speaking Wookie to a sheep.

    p

    HA!

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